Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to analyse client needs
literacy skills to document completed work
numeracy skills to check payment transactions
planning and organisational skills to complete tasks within costs and timeframe
technical skills to:
configure software on a server
script in a variety of languages
select and configure a merchant account
set up a merchant ID (MID) and a terminal ID (TID).
Required knowledge
detailed knowledge of
batching verification
payment software products
processes and techniques associated with implementing client-side shopping carts through active server pages (ASP) and interfacing with databases with ActiveX Data Objects (ADO)
public key infrastructure (PKI)
relative advantages and disadvantages of credit card, digital cash and online cheque systems
overview knowledge of:
Copyleft and Free Software Foundation
copyright and intellectual property
electronic commerce modelling language (ECML)
encryption options for national and international business
globally unique ID (GUID)
privacy legislation.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Software may include: | commercial applications customised in-house organisation-specific packaged. |
Specifications may include: | current system functionality metrics project plan software requirements technical requirements user problem statement. |
Payment method may include: | local and international transactions use of credit cards off-line online cheques or digital cash online or a combination of both. |
System may include: | application service provider (ASP) applications databases gateways internet service provider (ISP) operating systems servers. |
Client may include: | external organisations individuals internal departments internal employees. |
Solutions may include: | audit requirements ebusiness or e-commerce solution changes to network infrastructure changes to security or privacy provisions new hardware and hardware upgrades new software and software upgrades inventory management OHS requirements quality requirements user training or implementing a new system. |
Database may include: | commercial off-the-shelf (COTS) packages object-relational proprietary relational. |
Server may include: | application or web servers BEA Weblogic servers email servers file and print servers firewall servers FTP servers IBM VisualAge and WebSphere Novell Directory Services (NDS) servers proxy or cache servers. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist