Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to confirm business and network requirements
communication skills to:
communicate with clients
convey and clarify complex information
literacy skills to interpret technical documentation, equipment manuals and specifications
problem-solving skills to solve operational problems as they arise
safety awareness skills to work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
technical skills to:
analyse error reports and correct as required
install and configure computer hardware and software
use proprietary software.
Required knowledge
current browser software, such as MS Explorer, Netscape Navigator, Mozilla, Konqueror and Opera
domain name server (DNS) resolution
features and functions of:
network architecture:
bridges as required
desktop operating systems
hubs
network gateways
network operating systems:
routers
switches
gateway software:
Cisco IpeXchange
Lotus Notes
Postoffices.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: | employees external organisations individuals internal departments. |
Hardware may include: | digital subscriber line (DSL) modems modems or other connectivity devices networks PCs remote sites servers workstations. |
Software may include: | application software: database internet browser spreadsheet word-processing commercial customised software in-house programming software: assembler compiler development tools system software: computer security software device drivers operating system. |
Architecture may include: | configuration: large memory model requests per second small memory model database software: DB2 Informix Ingres Microsoft SQL (MS SQL) server Mini SQL (mSQL) MySQL Oracle Sybase operating system: Linux Mac multi-user ability Novell NetWare Windows. |
Security plan may include: | alerts relating to the security objectives of the organisation audits privacy standards: archival backup network theft viruses. |
Internet service provider may include: | broadband access: asymmetric digital subscriber line (ADSL) cable fibre satellite wireless dial-up access ISP hierarchical structure: Tier 1 ISP Tier 2 ISP Tier 3 ISP. |
Firewalls may include: | hardware appliances individual PC solutions, with varying functionality: network address translation (NAT) or internet protocol (IP) masquerading routing to specific machines proxy servers. |
Users may include: | contractors departments within the organisation persons within a department support staff third parties. |
Network may include: | data internet large and small local area networks (LANs) private lines use of the public switched telephone network (PSTN) for dial-up modems only voice virtual private network (VPN) wide area network (WAN). |
Connection type may include: | ADSL cable dedicated or proxy connections dial-up integrated services digital network (ISDN) terminal adapter optical network termination (ONT). |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist