Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICANWK612A Mapping and Delivery Guide
Plan and manage troubleshooting advanced integrated IP networks

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICANWK612A - Plan and manage troubleshooting advanced integrated IP networks
Description This unit describes the performance outcomes, skills and knowledge required to plan, manage and implement troubleshooting and monitoring strategies to ensure reliability and performance on advanced integrated internet protocol (IP) networks.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to maintaining and troubleshooting infrastructure supporting voice, video and data networks. Relevant job roles include advanced support engineer, network support specialist and information and communications technology (ICT) network engineer.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan the strategies for troubleshooting and monitoring the performance of advanced integrated IP networks
  • Develop a plan to monitor and manage the IP network to optimise its performance and reliability
  • Plan the isolation of network segments for troubleshooting procedures
  • Plan the testing sequences and scenarios of network infrastructure
  • Select appropriate network testing and monitoring tools and software application to suit the specific network troubleshooting and monitoring sequence
       
Element: Manage and monitor troubleshooting strategies for complex enterprise networks
  • Manage and monitor strategies for network monitoring structure
  • Produce a routine internetwork operating system (IOS) device maintenance plan to include monitoring of routing protocols and router configurations
  • Isolate sub-optimal internetwork operations at the appropriate open systems interconnection (OSI) model layer
  • Produce a plan troubleshooting and monitoring security issues related to IOS services for mission critical applications
  • Produce a plan troubleshooting and monitoring internet protocol version 6 (IPv6) and version 4 (IPv4) interoperability
       
Element: Implement test plans for advanced network solutions
  • Test switch-to-switch connectivity, access ports and loop prevention for the virtual local area network (VLAN) based solution
  • Test private VLANs
  • Test switch virtual interfaces (SVI)
  • Test switch support of advanced services
  • Troubleshoot switch configuration
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan and monitor IP networks for performance and reliability

evaluate, design and implement a troubleshooting structured plan

use network testing and monitoring tools

produce a maintenance plan for monitoring routing protocols and configurations

implement tests of advanced network solutions.

Context of and specific resources for assessment

Assessment must ensure access to:

site where complex network installation may be conducted

hardware and software

organisational guidelines

computers

LAN and WAN systems, including voice and video hardware and software

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate installing, configuring and testing a new or updated network

evaluation of documentation prepared by the candidate outlining testing procedures, test results, recommendation to network changes and completion records

verbal or written questioning of required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to liaise with internal and/or external personnel on technical, operational and business-related matters

literacy skills to:

interpret technical documentation

write reports as required

numeracy skills to:

take test measurements and interpret results

evaluate performance and interoperability of network

planning and organisational skills to:

coordinate the process in liaison with others

plan, prioritise and monitor own work

problem-solving and contingency-management skills to:

adapt configuration procedures to requirements of network

reconfigure depending on differing operational contingencies, risk situations and environments

troubleshoot and debug WLAN issues

research skills to investigate appropriate hardware to meet requirements

technical skills to:

select and configure networking devices and assess and implement security requirements

use networking and network testing and management tools.

Required knowledge

advanced network solutions

configuration, verification and troubleshoot procedures to undertake:

router operation and routing

VLANs switching and inter-switching communications

deployment schemes

IOS and IP networking models

IOS services

IP network topologies, architectures and elements

networking standards and protocols

threat mitigation strategies

VLAN technologies.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

IP network may include:

integrated network

internet

intranet

local area network (LAN)

router-based network

switch-based network

VPN

WAN

WLAN.

Network testing and monitoring tools may include:

applications, services or systems monitor

bandwidth tester

connection speed

fingerprinting monitor

flow monitor

latency calculator

mapping tools

network:

connectivity

monitor

security monitor

simulator

packet capture and analyser

packet tracer

path characterisation

protocol analyser

sniffer or analyser

simple network management protocol (SNMP) tools

voice over internet protocol (VoIP) monitors.

Strategies may include:

use of internetwork operating system (IOS) tools

use of vendor-recommended software and hardware:

Apple

Billion

Cisco

Juniper Networks.

Routing protocols may include:

external border gateway protocol (EBGP)

enhanced interior gateway routing protocol (EIGRP)

open shortest path first (OSPF)

routing information protocol (RIP).

Router configurations may include:

dynamic host configuration protocol (DHCP)

link control settings

network address translation (NAT)

usernames and passwords.

IOS services may include:

auto-upgrade manager (AUM)

embedded event management (EEM)

flexible netflow

file transfer protocol (FTP)

hypertext transfer protocol (HTTP)

identity-based network services (IBNS)

IOS firewall

IP service level agreement (IPSLA)

network-based application recognition 2 (NBAR2)

network time protocol (NTP)

performance routing (PfR)

remote copy or rate control protocol (RCP)

service advertisement framework (SAF)

web services management agent (WSMA).

Advanced services may include:

internet protocol TV (IPTV)

video

voice over internet protocol (VoIP)

wireless.

Switch configuration may include:

spanning tree

switch virtual interface (SVI)

virtual LAN (VLAN).

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop a plan to monitor and manage the IP network to optimise its performance and reliability 
Plan the isolation of network segments for troubleshooting procedures 
Plan the testing sequences and scenarios of network infrastructure 
Select appropriate network testing and monitoring tools and software application to suit the specific network troubleshooting and monitoring sequence 
Manage and monitor strategies for network monitoring structure 
Produce a routine internetwork operating system (IOS) device maintenance plan to include monitoring of routing protocols and router configurations 
Isolate sub-optimal internetwork operations at the appropriate open systems interconnection (OSI) model layer 
Produce a plan troubleshooting and monitoring security issues related to IOS services for mission critical applications 
Produce a plan troubleshooting and monitoring internet protocol version 6 (IPv6) and version 4 (IPv4) interoperability 
Test switch-to-switch connectivity, access ports and loop prevention for the virtual local area network (VLAN) based solution 
Test private VLANs 
Test switch virtual interfaces (SVI) 
Test switch support of advanced services 
Troubleshoot switch configuration 

Forms

Assessment Cover Sheet

ICANWK612A - Plan and manage troubleshooting advanced integrated IP networks
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICANWK612A - Plan and manage troubleshooting advanced integrated IP networks

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: