Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICANWK613A Mapping and Delivery Guide
Develop plans to manage structured troubleshooting process of enterprise networks

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICANWK613A - Develop plans to manage structured troubleshooting process of enterprise networks
Description This unit describes the performance outcomes, skills and knowledge required to manage the maintenance of a complex integrated enterprise network to ensure availability and performance standard.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to an information and communications technology (ICT) network specialist, network engineer, network infrastructure engineer, senior network administrator, network and systems manager, ICT security specialist, security engineer, communications engineer, communications manager.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan the strategies for structured troubleshooting and monitoring of enterprise networks
  • Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard
  • Conduct equipment and skills audits as required
  • Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures
  • Assign functional responsibilities to stakeholders according to the maintenance plan
  • Select and use appropriate network fault management tools and monitor and improve network performance
       
Element: Manage and monitor structured troubleshooting strategies for complex enterprise networks
  • Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability
  • Undertake risk assessment evaluation and rank threats for minimal impact
  • Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment
  • Measure and analyse performance against an agreed baseline
       
Element: Conduct structured network troubleshooting strategies
  • Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment
  • Implement effective control of broadcast and multicast traffic in a switched environment
  • Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions
  • Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes
  • Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes
  • Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external IP address translation standards
  • Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols
  • Analyse and troubleshoot wireless network configuration issues
  • Analyse and resolve network performance issues in an integrated voice or video network
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

analyse, document and troubleshoot a given complex network using industry methodologies and resources

develop monitoring and management plans

use networking and network fault management tools

evaluate risk assessments and minimise threats on enterprise networks.

Context of and specific resources for assessment

Assessment must ensure access to:

location where the network configuration can be implemented

routers and switches with appropriate operating systems

computers

suitable testing and analyses tools

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate preparing, installing, configuring, testing, analysing and correcting network problems

documentation of the tools and methodologies adopted by the candidate to test, analyse, network functionality and performance (system audits)

documentation of the options and justification for the selected solutions developed to address network problems

evidence of the success of the corrective measures

delivery of the revised configuration documentation of the entire network

verbal and written questioning of required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to identify functional, performance and management features associated with the operation of complex network infrastructure

communication skills to:

communicate complex concepts and issues technically and in plain language

liaise with diverse clients

literacy skills to:

develop and prepare operational documentation, such as policies and procedures, technical and management reports

interpret and prepare technical documentation

prepare project-management documentation

problem-solving skills suitable for complex and dynamic environments with demanding service levels

risk-management skills for complex and dynamic environments

technical skills to investigate, analyse and resolve faults and performance problems in complex network infrastructure.

Required knowledge

benefits of a formal or structured approach to network management

disaster recovery strategies

emerging viable business and social technologies

enterprise network technologies, design plans and policies

enterprise network topologies, architectures and elements

external developments or factors that affect network design

IPv4 and IPv6 addressing configurations

maintenance and fault procedures

maintenance and management tools and practices suitable for complex networks

networking standards and protocols

risk management strategies and practices suitable for a complex network environment

routing and routed protocols

routing and switching technologies for an enterprise environment

security for enterprise networks

security standards and technologies for network environments

SLAs

skills audit

troubleshooting and threat-mitigation strategies.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Enterprise network may include:

integrated network

internet

intranet

local area network(LAN)

router-based network

switch-based network

virtual LAN (VLAN)

virtual private network (VPN)

wide area network (WAN)

wireless LAN (WLAN).

Stakeholders may include:

contractor

staff

vendor.

Network fault management tools may include:

accounting and resource audits

configuration and version control

fault finding

generic and proprietary system management resources

monitoring and testing functions within device operating systems

open systems interconnection (OSI) and transmission control protocol or internet protocol (TCP/IP) models

performance

security

troubleshooting tools:

debug

netflow

network security monitor

operating system verification (show) commands

packet capture and analyser

packet sniffers

packet tracer

ping

protocol analysers

simplified network management protocol (SNMP)

Telnet.

Maintenance management processes and procedures may include:

change control

communication

identification

methodologies:

analyse

execute preferred solution

gather information

identify solution options

planning

scheduling.

Enterprise design plans and policies may include:

change logs

change-management request

configuration details

equipment inventory

equipment specifications

industry and regulatory standards

logical diagram

physical diagram

policy and procedures

reports

SLAs

templates.

Disaster recovery strategies may include:

backup

rollback.

Layer 2 and 3 switch configuration may include:

802.1q (trunking)

802.1w

access ports for the VLAN-based solution

dynamic trunking protocol (DTP)

dynamic and virtual trunking protocol operations

EtherChannel

first-hop redundancy protocol (FHRP)

general switch security

inter-switch link (ISL) for trunking

loop prevention for the VLAN based solution

multiple spanning tree protocol (MSTP)

multilayer switching

port-based access control list (PACL)

port security

private VLANS

rapid spanning tree protocol (RSTP)

spanning tree protocol (STP)

switch virtual interface (SVI)

switch supervisor redundancy

switch-to-switch connectivity for the VLAN-based solution

VLAN access control list (VACL)

VLAN trunking protocol (VTP).

Routing protocols may include:

border gateway protocol (BGP)

external border gateway protocol (EBGP)

enhanced interior gateway routing protocol (EIGRP)

first-hop redundancy protocols (FHRP):

gateway load balancing protocol (GLBP)

hot standby router protocol (HSRP)

virtual router redundancy protocol (VRRP)

open shortest path first (OSPF).

Automated address allocation may include:

automatic private IP addressing (APIPA)

dynamic host configuration protocol (DHCP)

IPv6 stateless address auto-configuration.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard 
Conduct equipment and skills audits as required 
Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures 
Assign functional responsibilities to stakeholders according to the maintenance plan 
Select and use appropriate network fault management tools and monitor and improve network performance 
Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability 
Undertake risk assessment evaluation and rank threats for minimal impact 
Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment 
Measure and analyse performance against an agreed baseline 
Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment 
Implement effective control of broadcast and multicast traffic in a switched environment 
Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions 
Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes 
Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes 
Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external IP address translation standards 
Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols 
Analyse and troubleshoot wireless network configuration issues 
Analyse and resolve network performance issues in an integrated voice or video network 

Forms

Assessment Cover Sheet

ICANWK613A - Develop plans to manage structured troubleshooting process of enterprise networks
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Assessment Record Sheet

ICANWK613A - Develop plans to manage structured troubleshooting process of enterprise networks

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