Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICAPMG608A Mapping and Delivery Guide
Manage IT project systems implementation

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICAPMG608A - Manage IT project systems implementation
Description This unit describes the performance outcomes, skills and knowledge required to manage system implementation tasks during an information technology (IT) project within small, medium or large organisations.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application Project managers in small, medium or large organisations apply the skills and knowledge in this unit to ensure the successful implementation of the products of an IT project into the existing IT production operational environment.Their job roles combine high-level management, business and technical skills necessary to manage complex technology projects within the information and communications technology (ICT) industry.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare for system implementation
  • Review relevant project and system development documentation
  • Consider organisational culture as part of an implementation risk analysis
  • Identify implementation options and constraints and select a preferred approach in consultation with stakeholders
  • Develop a detailed implementation plan and a high-level training plan and obtain sign-off
  • Ensure the creation of system-user documentation and obtain sign-off
  • Ensure the preparation of operations documentation and obtain sign-off
       
Element: Manage organisational change
  • Communicate relevant information about the pending change through appropriate channels
  • Establish necessary support structures
       
Element: Coordinate release management
  • Establish and confirm release management roles and responsibilities, including those of the release manager
  • Determine release configuration items, including any production system software, hardware and capacity changes required and compile a request for change
  • Ensure the creation of required test environment
  • Establish ongoing monitoring procedure to cover the post-release warranty period
  • Undertake data conversion activities if needed
       
Element: Manage acceptance testing
  • Review results of system test and ensure acceptance test entry criteria are met
  • Ensure test environment and IT configuration management processes meet solution requirements and organisational standards
  • Ensure acceptance testing is performed and results are collated
  • Ensure test results meet acceptance test exit criteria and obtain sign-off
       
Element: Manage user training
  • Undertake training needs analysis
  • Review high-level training plan and schedule and add detailed activities as necessary
  • Ensure training materials are prepared and user training is conducted
       
Element: Release system to production
  • Develop an hour by hour action plan or checklist for release activities
  • Create a rollback strategy and plan to guide rollback of changes if required
  • Prepare appropriate communication to inform users of possible interruption to service due to the release
  • Manage the installation of the new release into production and ensure performance of operational verification tests and rollback changes if necessary
  • Review and update service level agreements (SLAs) and disaster recovery plan
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan, prepare and implement a complex IT project by ensuring appropriate acceptance testing and training has been conducted.

Context of and specific resources for assessment

Assessment must ensure access to:

appropriate learning and assessment support when required

modified equipment for people with special needs

appropriate simulated or real organisation to implement an IT project

facilities suitable for holding risk management-related workshops.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate carrying out project work

verbal or written questioning to assess required knowledge and skills

review of reports, plans and documents

review of a portfolio of the project work undertaken.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to identify implementation risks, risk mitigations and contingency plans

communication skills to:

communicate plans and status to stakeholders

coordinate training, run implementation workshops and presentations

negotiate implementation priorities and manage stakeholder expectations

literacy skills to develop documentation, recommendations and reports

planning skills to develop implementation, testing and training plans.

Required knowledge

methods and techniques of configuration management

organisational policies and standards relating to IT configuration management, e.g. an IT infrastructure library (ITIL)

business analysis, processes and techniques

project management and systems development, as well as potential risks associated with implementation activities

structure and implications of disaster recovery plans and SLAs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Project and system development documentation may include:

planned project schedule tasks and milestones

project and organisational assumptions and constraints

project-management plan documents, such as quality plan, acceptance plan, implementation plan, and training plan

system specification or vendor product specifications in the case of a procured solution.

Implementation plan may include:

cut-over activities

data conversion.

Relevant information may include:

background and business need and strategy for the change

new policies and procedures and how these differ to current practices

planned implementation schedule, including milestones, such as:

data conversion

new system cut-over

recognition of staff who contributed to the project in any special way

roles and responsibilities within the implementation, and for ongoing operation of the new system.

Appropriate channels may include:

help desk

organisation intranet

regular departmental team meetings, including informal discussion and feedback

specific training courses

staff newsletters or wall posters

workshops and staff briefing sessions.

Support structures may include:

checklists or frequently asked question (FAQ) guides

help desk

identified change leaders.

Release manager may include:

project manager

specialist release manager

systems administration manager

systems development manager

other nominated technical IT manager given the specific responsibility of managing the release of system changes into the IT production environment.

Configuration items refer to:

exact list of the items, including version designations that make up the configuration of the system changes at the time of the release.

Configuration management processes refer to:

processes and procedures developed to control system changes and maintain the integrity of IT systems.

Training needs analysis refers to:

activity undertaken to identify the extent of training needed to ensure staff can effectively operate in the new or changed system environment.

Rollback strategy:

refers to strategy or plan to facilitate the act of reverting the production system to its earlier stable state, in response to an unsuccessful release, such as a new system failing operational verification tests

usually includes creation of a backup of the production system or relevant system components.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review relevant project and system development documentation 
Consider organisational culture as part of an implementation risk analysis 
Identify implementation options and constraints and select a preferred approach in consultation with stakeholders 
Develop a detailed implementation plan and a high-level training plan and obtain sign-off 
Ensure the creation of system-user documentation and obtain sign-off 
Ensure the preparation of operations documentation and obtain sign-off 
Communicate relevant information about the pending change through appropriate channels 
Establish necessary support structures 
Establish and confirm release management roles and responsibilities, including those of the release manager 
Determine release configuration items, including any production system software, hardware and capacity changes required and compile a request for change 
Ensure the creation of required test environment 
Establish ongoing monitoring procedure to cover the post-release warranty period 
Undertake data conversion activities if needed 
Review results of system test and ensure acceptance test entry criteria are met 
Ensure test environment and IT configuration management processes meet solution requirements and organisational standards 
Ensure acceptance testing is performed and results are collated 
Ensure test results meet acceptance test exit criteria and obtain sign-off 
Undertake training needs analysis 
Review high-level training plan and schedule and add detailed activities as necessary 
Ensure training materials are prepared and user training is conducted 
Develop an hour by hour action plan or checklist for release activities 
Create a rollback strategy and plan to guide rollback of changes if required 
Prepare appropriate communication to inform users of possible interruption to service due to the release 
Manage the installation of the new release into production and ensure performance of operational verification tests and rollback changes if necessary 
Review and update service level agreements (SLAs) and disaster recovery plan 

Forms

Assessment Cover Sheet

ICAPMG608A - Manage IT project systems implementation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICAPMG608A - Manage IT project systems implementation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: