Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to:
evaluate audience needs
model business processes
communication skills to:
determine appropriate content, formats and styles
question and actively listen
literacy skills to:
evaluate and present information
write reports for business requiring in-depth analysis and evaluation of information in a defined range of areas
numeracy skills to produce financial models for identifying, analysing and evaluating a range of solutions
planning and organisational skills to:
identify target audiences
plan projects in relation to scope, time, cost, quality, communications and risk management
problem-solving skills to identify viable solutions to meet client requirements
research skills to:
identify, analyse and evaluate broad features of a particular business domain and best practice in system development
identify relevant content
technical skills to:
use modelling tools
use word-processing software and multimedia-authoring tools.
Required knowledge
client-business domain
content features, such as clarity and readability
detailed knowledge of the system's current functions
document design and usability
functions and features of templates and style guides
instructional-design principles
role of stakeholders and the degree of stakeholder involvement
two or more current industry systems development methodologies.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: | external organisations individuals internal departments internal employees. |
Sources of information may involve: | business-strategic plans change-management plans current systems-design plans project-management plans. |
Project scope may include: | budget features hardware policy and legal constraints resource software time. |
Unified modelling language may include: | activity diagram class diagram use-case diagram use-case narrative. |
Feasibility may include: | economic and schedule feasibility as well as the principal inputs and outputs expected improvements and impacts operational feasibility physical requirements of each solution revenue and cost-benefits risks technical feasibility. |
Solutions may include: | hardware upgrades new system implementation new hardware new software software upgrades user training. |
Requirements may be in reference to: | business network organisational policies people in the organisation system. |
Constraints may include: | budget hardware legal organisational policy resources software time. |
Resources may include: | equipment infrastructure networks personnel. |
Software requirements document may include: | brochures help references, such as online help operational procedures reports solution design solution feasibility system design system functionality system or project specifications technical manuals training materials and self-paced tutorials user guides. |
Appropriate person may include: | authorised business representative client supervisor. |
Project may include: | business improvement process ebusiness solution involving the total organisation or part of the organisation projects involving a business undertaking a total organisational change systems-only change. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist