Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICAS5102B Mapping and Delivery Guide
Establish and maintain client user liaison
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | ICAS5102B - Establish and maintain client user liaison |
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Description | This unit defines the competency required to establish and maintain client user liaison in an IT environment, post implementation. This occurs after the business critical functions have been determined.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine support areas |
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Element: Develop support procedures |
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Element: Assign support personnel |
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