Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICASAD602A Mapping and Delivery Guide
Conduct knowledge audits

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICASAD602A - Conduct knowledge audits
Description This unit describes the performance outcomes, skills and knowledge required to implement a knowledge management audit.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to senior managers responsible for knowledge management within an organisation.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Conduct a knowledge need analysis
  • Identify current and future directions of the business
  • Identify knowledge and skills required to support the current business activities
  • Identify knowledge and skills required to support future business directions
       
Element: Analyse the knowledge inventory
  • Produce knowledge questionnaires to request information from staff about corporate knowledge
  • Identify explicit knowledge currently resident in data sources, such as policies, procedures, databases and libraries; and record its location
  • Identify the accessibility, aim and integrity of the knowledge
  • Identify the frequency of update of this knowledge, its previous versions, and its backup status
  • Identify implicit knowledge currently resident in informal sources and organisational knowledge
       
Element: Chart the knowledge flow
  • Examine how knowledge flows from one data store to another within the organisation, and how this flow is facilitated or impeded by policies, such as access control or records management policies
  • Examine the procedures that facilitate the flow of knowledge within the organisation and their ease of use
  • Identify the corporate and individual attitudes to knowledge within the organisation
       
Element: Produce a knowledge audit report
  • Analyse the results of the knowledge audit
  • Document findings and present to the appropriate person
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify and document explicit and implicit knowledge in an organisation

identify knowledge required to meet current needs

forecast knowledge required to meet future needs.

Context of and specific resources for assessment

Assessment must ensure access to:

an organisation and its data sources

staff from the organisation

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate creating questionnaires

verbal or written questioning to assess candidate’s knowledge of implicit and explicit knowledge

review of candidate’s knowledge audit report.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to analyse knowledge requirements and the results of questionnaires

communication skills to:

facilitate groups

liaise and negotiate with team members and management

present, transfer and collect information and gain consensus

initiative and enterprise skills to forecast future directions and anticipate knowledge requirements

literacy skills to update knowledge of products, software systems and technology

planning and organisational skills to create, distribute and collect knowledge surveys

research skills to specify, analyse and evaluate broad features of a particular business domain and solutions to project problems

technical skills to formulate milestones.

Required knowledge

organisation’s business, policies, procedures and structure

concepts of risk management planning and processes

design and development of questionnaires

procedures for analysis of completed questionnaires

reporting mechanisms

tools and models of project management.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Explicit knowledge may include information held in:

database management system (DBMS)

intranets

libraries

policies

procedures.

Implicit knowledge may include:

informal networks of employees

the ‘go-to’ employee

those with a long-standing organisational knowledge

corporate memory.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify current and future directions of the business 
Identify knowledge and skills required to support the current business activities 
Identify knowledge and skills required to support future business directions 
Produce knowledge questionnaires to request information from staff about corporate knowledge 
Identify explicit knowledge currently resident in data sources, such as policies, procedures, databases and libraries; and record its location 
Identify the accessibility, aim and integrity of the knowledge 
Identify the frequency of update of this knowledge, its previous versions, and its backup status 
Identify implicit knowledge currently resident in informal sources and organisational knowledge 
Examine how knowledge flows from one data store to another within the organisation, and how this flow is facilitated or impeded by policies, such as access control or records management policies 
Examine the procedures that facilitate the flow of knowledge within the organisation and their ease of use 
Identify the corporate and individual attitudes to knowledge within the organisation 
Analyse the results of the knowledge audit 
Document findings and present to the appropriate person 

Forms

Assessment Cover Sheet

ICASAD602A - Conduct knowledge audits
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICASAD602A - Conduct knowledge audits

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: