Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICASAS203A Mapping and Delivery Guide
Connect hardware peripherals

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICASAS203A - Connect hardware peripherals
Description This unit describes the performance outcomes, skills and knowledge required to connect hardware peripherals according to instructions.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to workers who require the information and communications technology (ICT) skills to connect a variety of hardware peripherals to different configurations and types of ICT equipment. Communicating effectively, and simplifying and solving technical incompatibility conflicts and problems are key components of this ICT support role.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Confirm client requirements
  • Identify and confirm peripheral requirements of client according to organisational standards
  • Document client requirements and peripherals needed and report findings to the appropriate person according to organisational standards
  • Verify client requirements with appropriate person according to organisational standards and reporting procedures
  • Take action to ensure client support expectations are covered by vendor warranty and support services
       
Element: Obtain required peripherals
  • Obtain peripherals under instruction from appropriate person
  • Enter details of peripherals into equipment inventory according to organisational standards
  • Validate that contents of delivered components and physical contents match the packing list and resolve discrepancies if necessary
  • Store peripherals according to vendors guidelines
       
Element: Connect hardware peripherals
  • Verify timeframe for installation schedule with client
  • Remove old peripherals with minimal disruption to clients if they are to be replaced, taking into account environmental considerations and OHS standards
  • Connect new peripherals with minimum disruption to clients, taking into account operating system procedures
  • Configure computer to accept new peripherals
  • Test hardware peripherals and confirm client satisfaction, paying particular attention to possible effect on other systems and making adjustments as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

safely connect several different types of hardware peripherals to the system according to vendor instructions with a minimum of downtime using known routines and procedures

locate, interpret and use vendor documentation related to connection and storage of hardware peripherals

test operation of newly installed hardware peripherals and confirm client satisfaction

adhere to OHS regulations when working with electrical equipment.

Context of and specific resources for assessment

Assessment must ensure access to:

sites with a representative range of workstations, hardware peripherals, internet connections, cabling, and software to be installed, interconnected and configured

hardware and software currently used in industry

technical documentation, including organisational hardware blueprint

vendor support

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate installing, connecting and configuring hardware peripheral devices

review of reports that document client requirements and peripherals completed for different scenarios and situations

verbal or written questioning to assess candidate’s ability to locate, use and interpret vendor documentation

direct observation of candidate testing hardware peripherals added to a system.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

customer service and conflict-resolution skills to:

ensure proposed actions are consistent with client’s expectations

transfer and collect information

literacy skills to:

document client requirements

follow vendor guidelines

present information

update equipment inventory

negotiation skills to interact with other team members and clients

problem-solving skills to resolve routine installation and configuration issues

technical skills and decision-making skills to:

ensure compatibility of peripherals with operating system

remove and install peripherals

undertake maintenance procedures.

Required knowledge

broad general knowledge of:

computer operating systems

help desk and maintenance practices

peripheral devices

OHS procedures for electrical equipment

interconnectivity of technical system components

current industry-accepted hardware and software products

detailed knowledge of inventory procedures

organisational guidelines relating to external suppliers and vendors.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Peripheral may include:

Bluetooth device

firewire (IEEE 1394) device

hard drive

keyboard

laptop

mobile phone

modem

mouse

multimedia kit

pen

personal digital assistant (PDA), such as palmtop

printer

scanner

speaker

tape cartridge

touch pad

universal serial bus (USB) device

wireless fidelity (wi-fi) router.

Client may include:

external organisations

individuals

internal departments.

Organisational standards may include:

communication methods

content of emails

dispute resolution

document procedures and templates

downloading information and accessing particular websites

financial control mechanisms

opening mail with attachments

personal use of emails and internet access

virus risk.

Appropriate person may include:

authorised business representative

client

help-desk person

subject matter expert

supervisor

system administrator.

Equipment inventory may include detailed lists of peripherals, including:

hard drives

hubs

modems or other connectivity devices

monitors

other peripheral devices

personal computers

PDA

printers

switches.

Store may include:

anti-static packaging

controlled humidity

controlled temperature

secure storage area

shock and vibration minimisation

silica gel desiccant

stacking limits.

Environmental considerations may include:

recycling of packaging:

cardboard

paper

polystyrene

recycling or disposal of ewaste:

cathode ray tube (CRT) monitors

printed circuit boards

redundant hardware.

OHS standards may include:

electrical safety

safe lifting methods

ventilation.

Operating system may include:

GNUs Not Unix (GNU)

Linux

Mac OS X

Microsoft Windows

Unix-like operating systems:

HP-UX

IBM AIX

Silicon Graphics IRIX

Sun Solaris.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and confirm peripheral requirements of client according to organisational standards 
Document client requirements and peripherals needed and report findings to the appropriate person according to organisational standards 
Verify client requirements with appropriate person according to organisational standards and reporting procedures 
Take action to ensure client support expectations are covered by vendor warranty and support services 
Obtain peripherals under instruction from appropriate person 
Enter details of peripherals into equipment inventory according to organisational standards 
Validate that contents of delivered components and physical contents match the packing list and resolve discrepancies if necessary 
Store peripherals according to vendors guidelines 
Verify timeframe for installation schedule with client 
Remove old peripherals with minimal disruption to clients if they are to be replaced, taking into account environmental considerations and OHS standards 
Connect new peripherals with minimum disruption to clients, taking into account operating system procedures 
Configure computer to accept new peripherals 
Test hardware peripherals and confirm client satisfaction, paying particular attention to possible effect on other systems and making adjustments as required 

Forms

Assessment Cover Sheet

ICASAS203A - Connect hardware peripherals
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICASAS203A - Connect hardware peripherals

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: