Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICASAS208A Mapping and Delivery Guide
Maintain IT equipment and consumables

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICASAS208A - Maintain IT equipment and consumables
Description This unit describes the performance outcomes, skills and knowledge required to maintain the operation of basic computer hardware and peripherals, including the replacement of consumables.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to technical support personnel who are required to maintain basic hardware equipment and associated consumables in a small or large office environment. The effective operation and maintenance of computing and peripheral equipment are key components of any information and communications technology (ICT) environment. Personnel undertaking this unit may work under direct supervision or with limited responsibility.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Clean equipment
  • Access and verify cleaning supplies for usability on the selected equipment
  • Record maintenance actions undertaken according to organisational procedures
  • Clean equipment according to manufacturer specifications and organisational manuals
  • Ensure basic OHS principles and guidelines are followed
       
Element: Replace and maintain consumables and supplies
  • Access consumables from storage points and record usage information according to organisational procedures
  • Replace consumables when needed and log the action undertaken
  • Dispose of consumables following environmental guidelines
  • Test equipment to ensure it is in working order at set time periods and according to organisational procedures
       
Element: Maintain equipment
  • Establish which equipment requires maintenance
  • Maintain equipment according to organisational guidelines and manufacturer specifications
  • Document maintenance procedures performed according to organisational guidelines
  • Exercise care to prevent interruption of business activities during maintenance procedures
  • Store unused equipment devices according to manufacturer specifications and organisational guidelines
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

clean equipment following manufacturer specifications and OHS policy and procedures

replace and dispose of consumables according to regulations and organisational policy

test and maintain equipment in working order following OHS procedures.

Context of and specific resources for assessment

Assessment must ensure access to:

a site on which equipment maintenance may be carried out

use of equipment currently used in industry

relevant equipment documentation that may affect maintenance activities

appropriate learning and assessment support when required.

Where applicable, physical resources should include equipment modified for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

verbal or written questioning to assess candidate’s knowledge of suitable cleaning materials

direct observation of candidate replacing consumables

direct observation of candidate maintaining and testing equipment

review of documents, including maintenance procedures performed.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

communicate with peers and supervisors

seek assistance and expert advice

literacy skills to:

document maintenance procedures

interpret technical documentation, equipment manuals and specifications

planning and organisational skills to:

organise and maintain equipment

schedule required maintenance

problem-solving skills to solve equipment and logistics problems

safety-awareness skills to:

apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

technical skills to:

maintain equipment

test and evaluate equipment maintenance requirements.

Required knowledge

basic knowledge of:

current industry-accepted hardware and software and manufacturer maintenance guides

organisational systems related to storage and retrieval of information and equipment

OHS principles and responsibilities, including ergonomics, work periods and breaks, and conservation techniques

chemical storage, control and disposal procedures

features and operating requirements of equipment.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Equipment may include:

hard drives

hubs

modems and other connectivity devices, such as digital subscriber line (DSL) modems

monitors

other peripheral devices

personal computers

personal digital assistants (PDA)

printers

switches

workstations.

OHS principles may include:

basic principles and responsibilities relating to ICT equipment:

disposal

environmental control

storage.

Consumables may include:

cartridges

cleaners

disks

paper

printer toners

ribbons

tapes.

Environmental guidelines may include:

disposal through an authorised body of redundant hardware, such as:

circuit boards

hard drives

motherboards

recycling

safe disposal of packaging, such as:

cardboard

paper

plastic

polystyrene.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access and verify cleaning supplies for usability on the selected equipment 
Record maintenance actions undertaken according to organisational procedures 
Clean equipment according to manufacturer specifications and organisational manuals 
Ensure basic OHS principles and guidelines are followed 
Access consumables from storage points and record usage information according to organisational procedures 
Replace consumables when needed and log the action undertaken 
Dispose of consumables following environmental guidelines 
Test equipment to ensure it is in working order at set time periods and according to organisational procedures 
Establish which equipment requires maintenance 
Maintain equipment according to organisational guidelines and manufacturer specifications 
Document maintenance procedures performed according to organisational guidelines 
Exercise care to prevent interruption of business activities during maintenance procedures 
Store unused equipment devices according to manufacturer specifications and organisational guidelines 

Forms

Assessment Cover Sheet

ICASAS208A - Maintain IT equipment and consumables
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICASAS208A - Maintain IT equipment and consumables

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: