Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICASAS414A Mapping and Delivery Guide
Evaluate system status

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICASAS414A - Evaluate system status
Description This unit describes the performance outcomes, skills and knowledge required to evaluate the status of a running system, covering both hardware and software aspects to determine system performance and reliability.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to experienced technical support personnel, such as help-desk supervisors, IT support technicians, and user support specialists responsible for assessing the current condition of the system as a first step before problem resolution or upgrades.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine scope and evaluation parameters
  • Determine scope of the system evaluation
  • Comply with organisational requirements when planning a ‘change of status’ test
  • Review the reason for the evaluation, its objectives, deliverables and key performance indicators, using appropriate capacity tools
  • Plan and document status evaluation and factor in time, environment, internal and external issues
  • Alert affected users if evaluation is likely to impact their operations
  • Develop a plan for the evaluation and identify the resources and methods to be used
       
Element: Carry out evaluation
  • Organise the required resources as outlined in the plan, and put in place manual or computerised evaluation methods
  • Run the evaluation process according to the agreed scope and evaluation parameters
  • Record the status as per procedural parameters and plan
  • Observe and document during evaluation the effects of changes to system status that are made according to effect being evaluated
  • Observe and record effects that are not listed and that may require further investigation
       
Element: Report on evaluation
  • Prepare a report to the appropriate person indicating the results of the status check in the documentation
  • Highlight anomalies observed in the status check that are outside the expected results
  • Make recommendations for changes to improve the system
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

test a system

identify comprehensive performance indicators to determine system performance and reliability related to both hardware and software

document the results.

Context of and specific resources for assessment

Assessment must ensure access to:

documentation standards

backup and recovery policies

database package with data

server and networked personal computer on which to conduct backup and recovery procedure

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate:

undertaking evaluation of system status

determining the system performance and reliability

verbal or written questioning to assess candidate’s knowledge of:

current functionality of the system

implications of success and failure of proposed modifications and the required steps or procedures

review of candidate’s documentation of results of system test.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

analytical skills to evaluate feedback on client support

communication skills to:

effectively use questioning and active listening techniques

gather feedback from users

liaise with technical team members

initiative and enterprise skills to identify potential improvements to client support

literacy skills to:

evaluate reports

prepare reports and update or amend system issues

read and interpret technical manuals and technical workplace documentation

review current support procedures and update accordingly based on feedback

problem-solving skills to determine issues around current methods of supporting users.

Required knowledge

capacity planning

change-control procedures

client-business domain

current industry-accepted hardware and software products, including their general features and capabilities

help desk and maintenance practices

one or more change-management tools

quality assurance practices

role and level of stakeholder involvement

system testing

features and functions of the system under evaluation

system's current functionality.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Scope may include:

data

hardware

maintenance

networks

personnel

processes

software

support

warranty.

System may include:

business

computers

financial system

information system

management system

network

network operating system

software.

Organisational requirements may include:

preventative maintenance and diagnostic policy

problem-solution processes

roles and technical responsibilities in the IT department

vendor and product service level agreements (SLAs)

work environment.

Users may include:

department within the organisation

person within a department

third party.

Appropriate person may include:

authorised business representative

client

project manager

supervisor.

Documentation may include:

audit trails

client training

International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) and Australian Standards (AS) standards

maintaining equipment inventory

naming standards

project-management templates and report writing

satisfaction reports

version control.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine scope of the system evaluation 
Comply with organisational requirements when planning a ‘change of status’ test 
Review the reason for the evaluation, its objectives, deliverables and key performance indicators, using appropriate capacity tools 
Plan and document status evaluation and factor in time, environment, internal and external issues 
Alert affected users if evaluation is likely to impact their operations 
Develop a plan for the evaluation and identify the resources and methods to be used 
Organise the required resources as outlined in the plan, and put in place manual or computerised evaluation methods 
Run the evaluation process according to the agreed scope and evaluation parameters 
Record the status as per procedural parameters and plan 
Observe and document during evaluation the effects of changes to system status that are made according to effect being evaluated 
Observe and record effects that are not listed and that may require further investigation 
Prepare a report to the appropriate person indicating the results of the status check in the documentation 
Highlight anomalies observed in the status check that are outside the expected results 
Make recommendations for changes to improve the system 

Forms

Assessment Cover Sheet

ICASAS414A - Evaluate system status
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICASAS414A - Evaluate system status

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: