Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICASAS421A Mapping and Delivery Guide
Support users and troubleshoot desktop applications
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | ICASAS421A - Support users and troubleshoot desktop applications |
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Description | This unit describes the performance outcomes, skills and knowledge required to sustain users who run operating systems (OS) in a corporate or home environment. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This work requires the application of a combination of complex technical and problem-solving skills and is relevant to frontline service personnel who may resolve operating system issues by telephone, by connecting to an end user's system remotely, or by visiting an end user's desktop. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: |