Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICASAS506A Mapping and Delivery Guide
Update IT system operational procedures

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICASAS506A - Update IT system operational procedures
Description This unit describes the performance outcomes, skills and knowledge required to assess, update and document the operational procedures required to use the IT system.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to individuals in a range of information and communications technology (ICT) areas who are required to record the ways in which a system works.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Assess technical and user documentation
  • Review current versions of technical and user documentation
  • Compare accuracy of technical and user documentation with current system functionality
  • Identify and document inaccuracies in the documentation
       
Element: Update procedures
  • Determine operational procedure requirements using review outcomes
  • Develop or update operating procedures for the system
  • Submit proposed operating procedures to appropriate person
       
Element: Update documentation
  • Review feedback and make appropriate changes
  • Update technical and user documentation to incorporate changes
  • Submit technical and user documentation to appropriate person for final approval
  • Distribute technical and user documentation as agreed with appropriate person
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

assess system functionality

review and update technical and user documentation

develop procedures to operate systems.

Context of and specific resources for assessment

Assessment must ensure access to:

system or project-related documentation

staffing resources

documentation tools

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate updating technical and user documentation

verbal or written questioning to assess candidate’s knowledge of accuracy of technical and user documentation related to system functionality

review of operating procedures developed.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to present information to staff and others

literacy skills to:

analyse and evaluate documentation

update technical and user documentation

write business reports

planning and organisational skills to:

develop procedures

work in teams

problem-solving skills to analyse and evaluate information

technical skills to:

operate current system

produce documents on various media for distribution

review technical documentation.

Required knowledge

client business domain

current business practices related to preparing reports

current industry-accepted hardware and software products, including their general features and capabilities

documentation standards and tools

role of stakeholders and the degree of stakeholder involvement.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technical and user documentation may include:

brochures

help references

online help

operational procedures

reports

system design

system functionality

system or project specifications

technical manuals

training materials and self-paced tutorials

user guides.

System may include:

applications

databases

gateways

networks

operating systems

servers

software.

Appropriate person may include:

authorised business representative

client

supervisor.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review current versions of technical and user documentation 
Compare accuracy of technical and user documentation with current system functionality 
Identify and document inaccuracies in the documentation 
Determine operational procedure requirements using review outcomes 
Develop or update operating procedures for the system 
Submit proposed operating procedures to appropriate person 
Review feedback and make appropriate changes 
Update technical and user documentation to incorporate changes 
Submit technical and user documentation to appropriate person for final approval 
Distribute technical and user documentation as agreed with appropriate person 

Forms

Assessment Cover Sheet

ICASAS506A - Update IT system operational procedures
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICASAS506A - Update IT system operational procedures

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: