Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICASAS511A Mapping and Delivery Guide
Prioritise IT change requests
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | ICASAS511A - Prioritise IT change requests |
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Description | This unit describes the performance outcomes, skills and knowledge required to analyse IT change requests and rank them in priority order. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Experienced managers, project managers, and those with managerial responsibility for systems that undergo continual change apply the skills and knowledge in this unit. Information technology and the manufacturing domain are examples where the change-management process delivers benefits, as well as enabling traceability of changes.They provide technical advice, guidance and leadership in resolution of specified problems, and the role may involve responsibility for others. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Classify and monitor change requests |
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Element: Determine priority settings |
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Element: Develop change analysis work plan to develop and implement changes |
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Element: Confirm change plan is complete and satisfies client |
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