Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICASAS518A Mapping and Delivery Guide
Install and upgrade operating systems

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICASAS518A - Install and upgrade operating systems
Description This unit describes the performance outcomes, skills and knowledge required to maintain operating systems (OS) in a medium to large organisation.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to those working in the support area who are required to install new operating systems and upgrade existing ones.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine organisational help-desk procedures
  • Review organisation’s technical support procedures
  • Interrogate help-desk system
  • Liaise with client
       
Element: Install or upgrade a desktop OS
  • Install an OS
  • Upgrade an existing OS
  • Research and implement automated OS installation techniques and procedures
  • Migrate files
       
Element: Manage and troubleshoot resource access
  • Configure local resources access
  • Configure sharing of local resources
  • Assign access rights to shared resources
       
Element: Configure and troubleshoot hardware devices and drivers
  • Determine and resolve problems with hardware resources
  • Research and install appropriate device drivers
  • Configure hardware resources
  • Configure device drivers
       
Element: Configure and troubleshoot the desktop and user environments
  • Construct profiles for users
  • Organise shortcuts
  • Arrange screen management
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

install, upgrade and customise an operating system to user requirements.

Context of and specific resources for assessment

Assessment must ensure access to:

stand-alone or networked personal computers

appropriate OS installation CD or recovery boot discs

drivers for connected devices

help-desk system

OS service packs

appropriate learning and assessment support when required

modified equipment for people with special needs.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of candidate upgrading, installing and customising an OS

review candidate’s completed call documentation and task documentation

verbal or written questioning to determine candidate’s knowledge of OS problems, installs and upgrades.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.

Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.

Indigenous people and other people from a non-English speaking background may need additional support.

In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to interpret technical manuals

learning skills to maintain knowledge of current industry accepted hardware and software products

literacy skills to read and interpret manuals and web sources

planning and organisational skills to plan installations or upgrades in the most efficient manner

problem-solving skills to solve client OS problems

technical skills to select, source and use appropriate software and tools based on analysis of technical needs.

Required knowledge

procedures and techniques involved in the installation and upgrade of OS

procedures and principles involved in unattended OS installation.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

OS may include:

Mac:

Mac 9

Mac X

current Windows:

Windows 2000

Windows 7

Windows Vista

Windows XP

legacy Windows:

DOS

WIN2000/NT/XP

WIN95/98/ME (Similar to DOS)

Windows 98

Windows ME

Windows NT 4.0

WINDOWS VISTA, Windows 7 or current Client OS Windows 95

Unix-like operating systems:

BSD and derivations:

FreeBSD

NetBSD

OpenBSD

GNU and Linux

NextStep

Suse Linux

available open source OS.

Profiles may include:

local profiles

mandatory profiles

roaming profiles.

Screen management may include:

data projectors

multiple screens

screen frequency

screen resolution.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review organisation’s technical support procedures 
Interrogate help-desk system 
Liaise with client 
Install an OS 
Upgrade an existing OS 
Research and implement automated OS installation techniques and procedures 
Migrate files 
Configure local resources access 
Configure sharing of local resources 
Assign access rights to shared resources 
Determine and resolve problems with hardware resources 
Research and install appropriate device drivers 
Configure hardware resources 
Configure device drivers 
Construct profiles for users 
Organise shortcuts 
Arrange screen management 

Forms

Assessment Cover Sheet

ICASAS518A - Install and upgrade operating systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICASAS518A - Install and upgrade operating systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: