Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICAW4027B Mapping and Delivery Guide
Relate to clients on a business level
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | ICAW4027B - Relate to clients on a business level |
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Description | This unit defines the competency required to formulate and implement service level agreements.The following units are linked and form an appropriate cluster:ICAA4041C Determine and confirm client business expectations and needsICAW4026B Coordinate and maintain work teamsNo licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | |||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Understand organisational environment |
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Element: Identify internal and external client requirements |
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Element: Negotiate client support service |
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Element: Monitor, adjust and implement procedures to maintain client focus |
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