Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to liaise with clients and staff
literacy skills to:
interpret standards and requirements
write technical reports
numeracy skills to interpret website traffic statistics
planning and organisational skills to develop a traffic monitoring program
technical skills to use current:
webserver logfile analysis software
traffic tracking software
forecasting methodology for identifying traffic peaks.
Required knowledge
problems and challenges that arise related to:
queues and bottlenecks
website security issues
overview knowledge of:
Australian Computer Society Code of Ethics
website copyright and intellectual property requirements
features and functionality of network device drivers
features and functionality of network operating systems
queuing systems
server design and functionality
commonwealth Privacy Act 2000
website architecture
workload metrics
features and functionality of commercially available:
log file analysis software
traffic tracking software.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Software may include: | commercial customised in-house packaged. |
Organisational requirements may relate to: | preventative maintenance and diagnostic policy problem-solving processes roles and technical responsibilities in the IT department vendor and product service level support agreements work environment. |
Information requirements may include: | agendas letters memos minutes other business documents required by the organisation. |
Hardware may include: | digital subscriber line (DSL) modems modems or other connectivity devices networks personal computers remote sites servers workstations. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist