Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICPSUP488 Mapping and Delivery Guide
Ensure process improvements are sustained

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICPSUP488 - Ensure process improvements are sustained
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to ensure gains made by using improved methods, processes and equipment are sustained as the new standard for the team’s area of work, and so prevent regression to former practices or digression to less efficient practices.It applies to individuals who work in an environment where continuous improvement in a manufacturing enterprise is being undertaken.Improvement initiatives can be made by any number of methods and by teams or individuals. The unit assumes that desired levels of performance or quality are known to the team leader.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Support field of work and include access to:

an environment in which a process improvement can be implemented and reviewed

relevant documents, including records and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Ensure corrective actions are implemented
  • Liaise with relevant people
  • Negotiate solutions to allow implementation
  • Ensure the supply of resources (equipment, modifications, consumables, people)
  • Ensure workforce has relevant competency levels
  • Monitor implementation of corrective action
  • Make required adjustments
       
Element: Analyse physical effort requirements of job
  • Ensure procedures reflect improvements
  • Ensure training and assessment systems reflect improvements
  • Liaise with relevant people to ensure their support for the new modified system(s)
       
Element: Determine time/effort components of physical effort
  • Determine an appropriate audit period/cycle
  • Agree on relevant measures/indicators for the improvement
  • Measure performance at agreed time(s), using agreed measures
  • Investigate the cause(s) of underperformance
  • Take appropriate corrective action to improve performance
  • Re-audit the improvement on an agreed basis
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Ensure corrective actions are implemented

1.1 Liaise with relevant people

1.2 Negotiate solutions to allow implementation

1.3 Ensure the supply of resources (equipment, modifications, consumables, people)

1.4 Ensure workforce has relevant competency levels

1.5 Monitor implementation of corrective action

1.6 Make required adjustments

2. Analyse physical effort requirements of job

2.1 Ensure procedures reflect improvements

2.2 Ensure training and assessment systems reflect improvements

2.3 Liaise with relevant people to ensure their support for the new modified system(s)

3. Determine time/effort components of physical effort

3.1 Determine an appropriate audit period/cycle

3.2 Agree on relevant measures/indicators for the improvement

3.3 Measure performance at agreed time(s), using agreed measures

3.4 Investigate the cause(s) of underperformance

3.5 Take appropriate corrective action to improve performance

3.6 Re-audit the improvement on an agreed basis

Evidence of the ability to:

identify a process improvement (either from multiple small changes, or from one large change implemented over a period of several months) and:

describe the overall process relative to improvements being made

arrange all resources required for implementation

modify or develop procedures and training systems needed to support successful implementation

develop performance measurement tools and use these to measure performance after an agreed period of time

investigate causes of underperformance and implement action to improve performance

document how the process has resulted in sustained improvements in the workplace.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain ways that improvements can be made

explain the role of procedures and training in improving processes

identify appropriate methods of measuring performance

explain how business performance goals are relevant in determining best measures of improved performance.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Ensure corrective actions are implemented

1.1 Liaise with relevant people

1.2 Negotiate solutions to allow implementation

1.3 Ensure the supply of resources (equipment, modifications, consumables, people)

1.4 Ensure workforce has relevant competency levels

1.5 Monitor implementation of corrective action

1.6 Make required adjustments

2. Analyse physical effort requirements of job

2.1 Ensure procedures reflect improvements

2.2 Ensure training and assessment systems reflect improvements

2.3 Liaise with relevant people to ensure their support for the new modified system(s)

3. Determine time/effort components of physical effort

3.1 Determine an appropriate audit period/cycle

3.2 Agree on relevant measures/indicators for the improvement

3.3 Measure performance at agreed time(s), using agreed measures

3.4 Investigate the cause(s) of underperformance

3.5 Take appropriate corrective action to improve performance

3.6 Re-audit the improvement on an agreed basis

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Liaise with relevant people 
Negotiate solutions to allow implementation 
Ensure the supply of resources (equipment, modifications, consumables, people) 
Ensure workforce has relevant competency levels 
Monitor implementation of corrective action 
Make required adjustments 
Ensure procedures reflect improvements 
Ensure training and assessment systems reflect improvements 
Liaise with relevant people to ensure their support for the new modified system(s) 
Determine an appropriate audit period/cycle 
Agree on relevant measures/indicators for the improvement 
Measure performance at agreed time(s), using agreed measures 
Investigate the cause(s) of underperformance 
Take appropriate corrective action to improve performance 
Re-audit the improvement on an agreed basis 

Forms

Assessment Cover Sheet

ICPSUP488 - Ensure process improvements are sustained
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICPSUP488 - Ensure process improvements are sustained

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: