Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTCC341A Mapping and Delivery Guide
Provide sales solutions to customers
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | ICTCC341A - Provide sales solutions to customers |
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Description | Field: SalesThis unit applies to processing of major sales inquiries requiring complex solutions and follow up to ensure customer satisfaction.This unit is based on units ICTTC212A in the ICT97 training package.: NilEquivalent units: NilNote: Performance Criteria may be adapted to the enterprises specific sales processes.Field: SalesThis unit applies to processing of major sales inquiries requiring complex solutions and follow up to ensure customer satisfaction.This unit is based on units ICTTC212A in the ICT97 training package.: NilEquivalent units: NilNote: Performance Criteria may be adapted to the enterprises specific sales processes. | ||
Employability Skills | Not applicable. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify customer needs |
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Element: Close sales |
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Element: Input sales records |
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Element: Provide sales support where required |
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