Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTDBS501 Mapping and Delivery Guide
Monitor and improve knowledge management system

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTDBS501 - Monitor and improve knowledge management system
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to monitor and improve a knowledge management system.It applies to individuals who are knowledge engineers required to support and maintain an existing knowledge management system.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the database field of work, and include access to:

industry software packages

organisational databases

information requirements

information repositories

current knowledge management system(s).

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Investigate the knowledge management system
  • Review the structure of the existing knowledge management system, and develop an understanding of its operation
  • Interview the client and staff to determine information requirements
  • Identify frequently requested information
  • Create a structure for organising that information
  • Document the structure and forward to the appropriate person for approval
       
Element: Create a knowledge management system
  • Retrieve the identified information
  • Organise information to follow the approved structure
  • Document the information structure
       
Element: Distribute and monitor knowledge management system documentation
  • Distribute knowledge management system documentation to the client and staff
  • Gather feedback from the client and staff, and incorporate into improving systems and processes
  • Monitor the use of the knowledge management system to determine its effectiveness
  • Make changes to the knowledge management system
  • Make knowledge management system documentation available
  • Implement and monitor process improvements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Investigate the knowledge management system

1.1 Review the structure of the existing knowledge management system, and develop an understanding of its operation

1.2 Interview the client and staff to determine information requirements

1.3 Identify frequently requested information

1.4 Create a structure for organising that information

1.5 Document the structure and forward to the appropriate person for approval

2. Create a knowledge management system

2.1 Retrieve the identified information

2.2 Organise information to follow the approved structure

2.3 Document the information structure

3. Distribute and monitor knowledge management system documentation

3.1 Distribute knowledge management system documentation to the client and staff

3.2 Gather feedback from the client and staff, and incorporate into improving systems and processes

3.3 Monitor the use of the knowledge management system to determine its effectiveness

3.4 Make changes to the knowledge management system

3.5 Make knowledge management system documentation available

3.6 Implement and monitor process improvements

Evidence of the ability to:

monitor existing knowledge management systems

implement strategies to improve a new, or existing, knowledge management system.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline current practices for information management within an organisation

identify the information sources available within an organisation

recognise current knowledge management systems

explain database structures and their construction

outline procedures for monitoring and reviewing knowledge managements systems.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Investigate the knowledge management system

1.1 Review the structure of the existing knowledge management system, and develop an understanding of its operation

1.2 Interview the client and staff to determine information requirements

1.3 Identify frequently requested information

1.4 Create a structure for organising that information

1.5 Document the structure and forward to the appropriate person for approval

2. Create a knowledge management system

2.1 Retrieve the identified information

2.2 Organise information to follow the approved structure

2.3 Document the information structure

3. Distribute and monitor knowledge management system documentation

3.1 Distribute knowledge management system documentation to the client and staff

3.2 Gather feedback from the client and staff, and incorporate into improving systems and processes

3.3 Monitor the use of the knowledge management system to determine its effectiveness

3.4 Make changes to the knowledge management system

3.5 Make knowledge management system documentation available

3.6 Implement and monitor process improvements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review the structure of the existing knowledge management system, and develop an understanding of its operation 
Interview the client and staff to determine information requirements 
Identify frequently requested information 
Create a structure for organising that information 
Document the structure and forward to the appropriate person for approval 
Retrieve the identified information 
Organise information to follow the approved structure 
Document the information structure 
Distribute knowledge management system documentation to the client and staff 
Gather feedback from the client and staff, and incorporate into improving systems and processes 
Monitor the use of the knowledge management system to determine its effectiveness 
Make changes to the knowledge management system 
Make knowledge management system documentation available 
Implement and monitor process improvements 

Forms

Assessment Cover Sheet

ICTDBS501 - Monitor and improve knowledge management system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTDBS501 - Monitor and improve knowledge management system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: