Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTEDU301 Mapping and Delivery Guide
Train customers in new technology

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICTEDU301 - Train customers in new technology
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to conduct training for customers on telecommunications equipment including convergent technology applications, such as internet protocol television (IPTV), digital television and internet protocol (IP) based customer equipment. It involves assessing the type of training suitable for the product and customer, delivering and checking the training.It applies to individuals involved with installation of new technology or an upgrade of an existing network or subsystem deploying next generation networks (NGN) for customer premises equipment (CPE) installation, or as dedicated trainers involved in very large installations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Telecommunications – Education field of work and include access to:

a range of information and training resources

customer premises equipment product information

appropriate training facilities

relevant industry software packages.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify training required
  • Confirm training to be provided with installation quote
  • Assess customer’s expertise and actual training details
  • Identify and prepare for specialised training needs
  • Provide quotes for enhanced training and confirm with customer
       
Element: Conduct training
  • Demonstrate and explain relevant equipment, functions and network facilities
  • Provide customers with hands-on experience operating the equipment
  • Provide feedback to customers on their operational ability
  • Provide customers with relevant product literature
  • Provide enhanced training as agreed
       
Element: Check training
  • Measure customer’s skill using the equipment
  • Review training delivery and note improvements
  • Update and store records according to organisational requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify training required

1.1 Confirm training to be provided with installation quote

1.2 Assess customer’s expertise and actual training details

1.3 Identify and prepare for specialised training needs

1.4 Provide quotes for enhanced training and confirm with customer

2. Conduct training

2.1 Demonstrate and explain relevant equipment, functions and network facilities

2.2 Provide customers with hands-on experience operating the equipment

2.3 Provide feedback to customers on their operational ability

2.4 Provide customers with relevant product literature

2.5 Provide enhanced training as agreed

3. Check training

3.1 Measure customer’s skill using the equipment

3.2 Review training delivery and note improvements

3.3 Update and store records according to organisational requirements

Evidence of ability to:

review and confirm predetermined training for telecommunications installation

analyse learner characteristics and actual training needs

prepare training material, including equipment specifications and guidelines

conduct customer training on a telecommunications installation including:

demonstration

hands-on experience

feedback on performance

complete training documentation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe in detail the content of learning to be provided

explain common sources of technical training information

summarise and explain appropriate training techniques for:

demonstration

individual and group activities

instruction

questioning.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify training required

1.1 Confirm training to be provided with installation quote

1.2 Assess customer’s expertise and actual training details

1.3 Identify and prepare for specialised training needs

1.4 Provide quotes for enhanced training and confirm with customer

2. Conduct training

2.1 Demonstrate and explain relevant equipment, functions and network facilities

2.2 Provide customers with hands-on experience operating the equipment

2.3 Provide feedback to customers on their operational ability

2.4 Provide customers with relevant product literature

2.5 Provide enhanced training as agreed

3. Check training

3.1 Measure customer’s skill using the equipment

3.2 Review training delivery and note improvements

3.3 Update and store records according to organisational requirements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Confirm training to be provided with installation quote 
Assess customer’s expertise and actual training details 
Identify and prepare for specialised training needs 
Provide quotes for enhanced training and confirm with customer 
Demonstrate and explain relevant equipment, functions and network facilities 
Provide customers with hands-on experience operating the equipment 
Provide feedback to customers on their operational ability 
Provide customers with relevant product literature 
Provide enhanced training as agreed 
Measure customer’s skill using the equipment 
Review training delivery and note improvements 
Update and store records according to organisational requirements 

Forms

Assessment Cover Sheet

ICTEDU301 - Train customers in new technology
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTEDU301 - Train customers in new technology

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: