Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTEDU501 Mapping and Delivery Guide
Develop and deliver training associated with new and modified products

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTEDU501 - Develop and deliver training associated with new and modified products
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to design, conduct and evaluate effective vendor training programs for users and operators of telecommunications equipment. This includes digital or analog communications applications, including telephony, data, video, digital broadcasting, local area networks (LAN), wide area networks (WAN) and multimedia. These may be domestic, commercial or industrial installations.It applies to individuals involved with customer support activities for the purpose of training technical support or maintenance staff.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Telecommunications – Education field of work and include access to:

suitable training resources and facilities

relevant product information

applicable industry software packages.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prepare to develop training program
  • Confirm training specifications required for a specific product with client
  • Research available and relevant material and prepare an outline for proposed training
  • Present and confirm suitability of proposed outline with client
  • Determine training schedule parameters
  • Establish criteria for post-training evaluation
       
Element: Design training program and support material
  • Develop training program that follows a logical sequence and builds on existing knowledge of recipients
  • Create training material that meets up-to-date product and technical information and all related workplace health and safety (WHS) issues and work practices
  • Develop training delivery style to suit skills of recipient
  • Review and amend training material prior to product, equipment or facility changes being introduced by the company
  • Develop training schedule to meet needs and schedules of recipients
       
Element: Deliver training to sales and technical staff
  • Deliver training sessions in a systematic fashion and in a format suitable to client’s needs
  • Monitor student performance against pre-determined criteria
  • Provide feedback on student performance against pre-determined criteria
  • Evaluate training session against pre-determined criteria on completion, and identify potential improvements
       
Element: Complete documentation
  • Record session evaluation and feedback from recipients
  • Present report to client on effectiveness of training sessions and recommendations for improvements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to develop training program

1.1 Confirm training specifications required for a specific product with client

1.2 Research available and relevant material and prepare an outline for proposed training

1.3 Present and confirm suitability of proposed outline with client

1.4 Determine training schedule parameters

1.5 Establish criteria for post-training evaluation

2. Design training program and support material

2.1 Develop training program that follows a logical sequence and builds on existing knowledge of recipients

2.2 Create training material that meets up-to-date product and technical information and all related workplace health and safety (WHS) issues and work practices

2.3 Develop training delivery style to suit skills of recipient

2.4 Review and amend training material prior to product, equipment or facility changes being introduced by the company

2.5 Develop training schedule to meet needs and schedules of recipients

3. Deliver training to sales and technical staff

3.1 Deliver training sessions in a systematic fashion and in a format suitable to client’s needs

3.2 Monitor student performance against pre-determined criteria

3.3 Provide feedback on student performance against pre-determined criteria

3.4 Evaluate training session against pre-determined criteria on completion, and identify potential improvements

4. Complete documentation

4.1 Record session evaluation and feedback from recipients

4.2 Present report to client on effectiveness of training sessions and recommendations for improvements

Evidence of ability to:

develop and deliver training programs for clients to operate new or modified equipment installations

establish and use criteria to measure and report on training program effectiveness.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe equipment relative to customer requirements, customer telecommunications applications and related equipment

describe features and applications of telecommunications products relative to customer requirements

identify and outline common training methodologies for vendor training

identify, locate and evaluate reference documents relevant to training and after training support.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to develop training program

1.1 Confirm training specifications required for a specific product with client

1.2 Research available and relevant material and prepare an outline for proposed training

1.3 Present and confirm suitability of proposed outline with client

1.4 Determine training schedule parameters

1.5 Establish criteria for post-training evaluation

2. Design training program and support material

2.1 Develop training program that follows a logical sequence and builds on existing knowledge of recipients

2.2 Create training material that meets up-to-date product and technical information and all related workplace health and safety (WHS) issues and work practices

2.3 Develop training delivery style to suit skills of recipient

2.4 Review and amend training material prior to product, equipment or facility changes being introduced by the company

2.5 Develop training schedule to meet needs and schedules of recipients

3. Deliver training to sales and technical staff

3.1 Deliver training sessions in a systematic fashion and in a format suitable to client’s needs

3.2 Monitor student performance against pre-determined criteria

3.3 Provide feedback on student performance against pre-determined criteria

3.4 Evaluate training session against pre-determined criteria on completion, and identify potential improvements

4. Complete documentation

4.1 Record session evaluation and feedback from recipients

4.2 Present report to client on effectiveness of training sessions and recommendations for improvements

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Confirm training specifications required for a specific product with client 
Research available and relevant material and prepare an outline for proposed training 
Present and confirm suitability of proposed outline with client 
Determine training schedule parameters 
Establish criteria for post-training evaluation 
Develop training program that follows a logical sequence and builds on existing knowledge of recipients 
Create training material that meets up-to-date product and technical information and all related workplace health and safety (WHS) issues and work practices 
Develop training delivery style to suit skills of recipient 
Review and amend training material prior to product, equipment or facility changes being introduced by the company 
Develop training schedule to meet needs and schedules of recipients 
Deliver training sessions in a systematic fashion and in a format suitable to client’s needs 
Monitor student performance against pre-determined criteria 
Provide feedback on student performance against pre-determined criteria 
Evaluate training session against pre-determined criteria on completion, and identify potential improvements 
Record session evaluation and feedback from recipients 
Present report to client on effectiveness of training sessions and recommendations for improvements 

Forms

Assessment Cover Sheet

ICTEDU501 - Develop and deliver training associated with new and modified products
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTEDU501 - Develop and deliver training associated with new and modified products

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: