Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTICT209 Mapping and Delivery Guide
Interact with ICT clients
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | ICTICT209 - Interact with ICT clients |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to provide routine information and communications technology (ICT) support to clients in a professional manner.It applies to individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using appropriate knowledge to provide assistance.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Deliver support to ICT clients |
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Element: Respond to ICT client complaints |
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Element: Evaluate received ICT client complaints |
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