Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTICT304 Mapping and Delivery Guide
Implement system software changes

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICTICT304 - Implement system software changes
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to implement system software changes and to hand over the modified system to the client's operational area.It applies to individuals working in support roles who are required to update operating systems on client computers with the latest technology fixes, working under minimum supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

a computer

system software currently used in industry

technical manuals and tools.

Assessors must satisfy NVR/AQTF assessor requirements.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine system changes required
  • Determine and record required changes to system
  • Ensure documentary evidence exists to support changes and evaluate changes required
  • Complete documentation required according to maintenance methodologies
  • Clarify and confirm nature of the changes with the client
  • Obtain technical data from reliable sources and request other resources that may be required to complete the changes
       
Element: Carry out system changes
  • Plan the procedure to effect intended changes
  • Consult with colleagues and users involved in the proposed changes and agree a mutually acceptable timeline and method of implementation
  • Copy initialisation or configuration files prior to implementation
  • Create a roll-back path in the event of failure
  • Ensure changes required in software are made according to project or organisational guidelines
  • Test and verify that the changes have been made according to implementation guides and organisational standards
       
Element: Present changes to client
  • Demonstrate changes to the client and explain the impact of these changes
  • Work towards making these changes acceptable to the client if changes are rejected, or making further modifications if required
  • Update documentation and repositories according to standards and update modifications made to the change management system
       
Element: Perform handover to client
  • Update documentation and client procedures to reflect changes made
  • Secure sign-off of acceptance documents by client
  • 4.3 Facilitate handover of modified system to client's operational area
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine system changes required

1.1 Determine and record required changes to system

1.2 Ensure documentary evidence exists to support changes and evaluate changes required

1.3 Complete documentation required according to maintenance methodologies

1.4 Clarify and confirm nature of the changes with the client

1.5 Obtain technical data from reliable sources and request other resources that may be required to complete the changes

2. Carry out system changes

2.1 Plan the procedure to effect intended changes

2.2 Consult with colleagues and users involved in the proposed changes and agree a mutually acceptable timeline and method of implementation

2.3 Copy initialisation or configuration files prior to implementation

2.4 Create a roll-back path in the event of failure

2.5 Ensure changes required in software are made according to project or organisational guidelines

2.6 Test and verify that the changes have been made according to implementation guides and organisational standards

3. Present changes to client

3.1 Demonstrate changes to the client and explain the impact of these changes

3.2 Work towards making these changes acceptable to the client if changes are rejected, or making further modifications if required

3.3 Update documentation and repositories according to standards and update modifications made to the change management system

4. Perform handover to client

4.1 Update documentation and client procedures to reflect changes made

4.2 Secure sign-off of acceptance documents by client

4.3 Facilitate handover of modified system to client's operational area

Evidence of the ability to:

evaluate, document and implement changes to the system with minimum disruption to the system and client users

hand over the project to the client with instructions and updated documentation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and describe business scheduling requirements

identify change control procedures

describe client business domain

discuss current industry accepted hardware and software products

discuss emerging standards for data and voice communications

outline the system's current functionality

discuss the features of the system under modification

outline the organisational policy and procedures with regard to system changes

recognise vendor software services with regard to system changes.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine system changes required

1.1 Determine and record required changes to system

1.2 Ensure documentary evidence exists to support changes and evaluate changes required

1.3 Complete documentation required according to maintenance methodologies

1.4 Clarify and confirm nature of the changes with the client

1.5 Obtain technical data from reliable sources and request other resources that may be required to complete the changes

2. Carry out system changes

2.1 Plan the procedure to effect intended changes

2.2 Consult with colleagues and users involved in the proposed changes and agree a mutually acceptable timeline and method of implementation

2.3 Copy initialisation or configuration files prior to implementation

2.4 Create a roll-back path in the event of failure

2.5 Ensure changes required in software are made according to project or organisational guidelines

2.6 Test and verify that the changes have been made according to implementation guides and organisational standards

3. Present changes to client

3.1 Demonstrate changes to the client and explain the impact of these changes

3.2 Work towards making these changes acceptable to the client if changes are rejected, or making further modifications if required

3.3 Update documentation and repositories according to standards and update modifications made to the change management system

4. Perform handover to client

4.1 Update documentation and client procedures to reflect changes made

4.2 Secure sign-off of acceptance documents by client

4.3 Facilitate handover of modified system to client's operational area

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine and record required changes to system 
Ensure documentary evidence exists to support changes and evaluate changes required 
Complete documentation required according to maintenance methodologies 
Clarify and confirm nature of the changes with the client 
Obtain technical data from reliable sources and request other resources that may be required to complete the changes 
Plan the procedure to effect intended changes 
Consult with colleagues and users involved in the proposed changes and agree a mutually acceptable timeline and method of implementation 
Copy initialisation or configuration files prior to implementation 
Create a roll-back path in the event of failure 
Ensure changes required in software are made according to project or organisational guidelines 
Test and verify that the changes have been made according to implementation guides and organisational standards 
Demonstrate changes to the client and explain the impact of these changes 
Work towards making these changes acceptable to the client if changes are rejected, or making further modifications if required 
Update documentation and repositories according to standards and update modifications made to the change management system 
Update documentation and client procedures to reflect changes made 
Secure sign-off of acceptance documents by client 
4.3 Facilitate handover of modified system to client's operational area 

Forms

Assessment Cover Sheet

ICTICT304 - Implement system software changes
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTICT304 - Implement system software changes

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: