Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTICT401 Mapping and Delivery Guide
Determine and confirm client business requirements
Issue Date: March 2019
||Unit of Competency||ICTICT401 - Determine and confirm client business requirements|
|Learning Outcomes and Application||This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered.It applies to information and communications technology (ICT) personnel who are required to analyse client expectations and needs, and recommend business system changes.No licensing, legislative or certification requirements apply to this unit at the time of publication.|
|Duration and Setting||X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:
current business needs
a client expectations brief
systems, data gathering and appropriate software products.
Assessors must satisfy NVR/AQTF assessor requirements.
|Development and validation strategy and guide for assessors and learners||Student Learning Resources||Handouts
|Assessment 1||Assessment 2||Assessment 3||Assessment 4|
|Elements of Competency||Performance Criteria|
|Element: Determine context of business need or problem|
|Element: Gather information|
|Element: Confirm system specifications|