Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTICT401 Mapping and Delivery Guide
Determine and confirm client business requirements

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTICT401 - Determine and confirm client business requirements
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of the information gathered.It applies to information and communications technology (ICT) personnel who are required to analyse client expectations and needs, and recommend business system changes.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

current business needs

a client expectations brief

business objectives

systems, data gathering and appropriate software products.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine context of business need or problem
  • Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used
  • Choose information gathering method and develop questions appropriate to business problem
  • Develop objectives and identify expected outcomes to be achieved
  • Document the business problem
  • Submit documentation to appropriate person for substantiation
       
Element: Gather information
  • Use chosen information gathering method to identify clients of the system and problems they encounter
  • Record client responses
  • Analyse gathered information to identify new system requirements and establish problem specifications
  • Document system requirements and problems
  • Analyse physical requirements and identify changes required to implement new systems
       
Element: Confirm system specifications
  • Check documentation to ensure it meets client business needs
  • Submit documentation to the client for verification of accuracy and approval
  • Make changes to the documentation as necessary and indicated by the client
  • Submit documentation to client for final approval or sign-off
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine context of business need or problem

1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used

1.2 Choose information gathering method and develop questions appropriate to business problem

1.3 Develop objectives and identify expected outcomes to be achieved

1.4 Document the business problem

1.5 Submit documentation to appropriate person for substantiation

2. Gather information

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter

2.2 Record client responses

2.3 Analyse gathered information to identify new system requirements and establish problem specifications

2.4 Document system requirements and problems

2.5 Analyse physical requirements and identify changes required to implement new systems

3. Confirm system specifications

3.1 Check documentation to ensure it meets client business needs

3.2 Submit documentation to the client for verification of accuracy and approval

3.3 Make changes to the documentation as necessary and indicated by the client

3.4 Submit documentation to client for final approval or sign-off

Evidence of the ability to:

use investigative techniques to obtain information and document the business system problem

produce a clear statement of business expectations and needs, including critical business requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe a variety of data gathering techniques

describe areas related to the client business in detail

interpret functional organisational charts

outline physical requirements of the client's business, taking into account current system functionality, geography, environment, client user and cost constraints

describe products related to data capture

discuss the role of stakeholders and the degree of stakeholder involvement.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine context of business need or problem

1.1 Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used

1.2 Choose information gathering method and develop questions appropriate to business problem

1.3 Develop objectives and identify expected outcomes to be achieved

1.4 Document the business problem

1.5 Submit documentation to appropriate person for substantiation

2. Gather information

2.1 Use chosen information gathering method to identify clients of the system and problems they encounter

2.2 Record client responses

2.3 Analyse gathered information to identify new system requirements and establish problem specifications

2.4 Document system requirements and problems

2.5 Analyse physical requirements and identify changes required to implement new systems

3. Confirm system specifications

3.1 Check documentation to ensure it meets client business needs

3.2 Submit documentation to the client for verification of accuracy and approval

3.3 Make changes to the documentation as necessary and indicated by the client

3.4 Submit documentation to client for final approval or sign-off

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish the business problem to be investigated, including determining system boundaries, scope and the development methodology to be used 
Choose information gathering method and develop questions appropriate to business problem 
Develop objectives and identify expected outcomes to be achieved 
Document the business problem 
Submit documentation to appropriate person for substantiation 
Use chosen information gathering method to identify clients of the system and problems they encounter 
Record client responses 
Analyse gathered information to identify new system requirements and establish problem specifications 
Document system requirements and problems 
Analyse physical requirements and identify changes required to implement new systems 
Check documentation to ensure it meets client business needs 
Submit documentation to the client for verification of accuracy and approval 
Make changes to the documentation as necessary and indicated by the client 
Submit documentation to client for final approval or sign-off 

Forms

Assessment Cover Sheet

ICTICT401 - Determine and confirm client business requirements
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTICT401 - Determine and confirm client business requirements

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: