Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTICT402 Mapping and Delivery Guide
Determine project specifications and secure client agreement

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTICT402 - Determine project specifications and secure client agreement
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop agreed acceptance criteria for information and communications technology (ICT) projects.It applies to individuals who are competent in a wide range of general ICT technologies and support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

client requirements

technical specifications

organisational and process goals

critical business requirements

predefined high-level acceptance criteria

project deliverables

future organisational business processes test plan

project budget timeframe.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine milestones and quality attributes with client
  • Interview client to determine project deliverables and acceptance criteria
  • Document project milestones and associated deliverables in measurable terms, taking into account constraints
  • Determine and document criteria to evaluate each deliverable
  • Negotiate and document quality standards with client
  • Confirm project direction with appropriate person
       
Element: Formulate metrics and milestones
  • Define the units of measurement (metrics) that will be used in the project, including consideration of project milestones, timeframe and costs
  • Schedule the measurement of project milestones and associated deliverables
  • Document the process for analysing variances and their impact on the project
  • Schedule quality reviews into project plan
       
Element: Obtain client agreement to acceptance criteria
  • Obtain client agreement for project delivery dates
  • Communicate acceptance criteria clearly and coherently to the client
  • Obtain client agreement to acceptance criteria and anticipated timeframes for the project
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine milestones and quality attributes with client

1.1 Interview client to determine project deliverables and acceptance criteria

1.2 Document project milestones and associated deliverables in measurable terms, taking into account constraints

1.3 Determine and document criteria to evaluate each deliverable

1.4 Negotiate and document quality standards with client

1.5 Confirm project direction with appropriate person

2. Formulate metrics and milestones

2.1 Define the units of measurement (metrics) that will be used in the project, including consideration of project milestones, timeframe and costs

2.2 Schedule the measurement of project milestones and associated deliverables

2.3 Document the process for analysing variances and their impact on the project

2.4 Schedule quality reviews into project plan

3. Obtain client agreement to acceptance criteria

3.1 Obtain client agreement for project delivery dates

3.2 Communicate acceptance criteria clearly and coherently to the client

3.3 Obtain client agreement to acceptance criteria and anticipated timeframes for the project

Evidence of the ability to:

develop acceptance criteria for a project

document acceptance criteria according to organisational standards

present the document to stakeholders and obtain approval.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the client business area

outline project planning methodologies and tools

identify and apply quality processes

interpret system development plans

identify technical tools and their use relating to task list when formulating metrics and milestones

explain the theory and purpose of metrics.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine milestones and quality attributes with client

1.1 Interview client to determine project deliverables and acceptance criteria

1.2 Document project milestones and associated deliverables in measurable terms, taking into account constraints

1.3 Determine and document criteria to evaluate each deliverable

1.4 Negotiate and document quality standards with client

1.5 Confirm project direction with appropriate person

2. Formulate metrics and milestones

2.1 Define the units of measurement (metrics) that will be used in the project, including consideration of project milestones, timeframe and costs

2.2 Schedule the measurement of project milestones and associated deliverables

2.3 Document the process for analysing variances and their impact on the project

2.4 Schedule quality reviews into project plan

3. Obtain client agreement to acceptance criteria

3.1 Obtain client agreement for project delivery dates

3.2 Communicate acceptance criteria clearly and coherently to the client

3.3 Obtain client agreement to acceptance criteria and anticipated timeframes for the project

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Interview client to determine project deliverables and acceptance criteria 
Document project milestones and associated deliverables in measurable terms, taking into account constraints 
Determine and document criteria to evaluate each deliverable 
Negotiate and document quality standards with client 
Confirm project direction with appropriate person 
Define the units of measurement (metrics) that will be used in the project, including consideration of project milestones, timeframe and costs 
Schedule the measurement of project milestones and associated deliverables 
Document the process for analysing variances and their impact on the project 
Schedule quality reviews into project plan 
Obtain client agreement for project delivery dates 
Communicate acceptance criteria clearly and coherently to the client 
Obtain client agreement to acceptance criteria and anticipated timeframes for the project 

Forms

Assessment Cover Sheet

ICTICT402 - Determine project specifications and secure client agreement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTICT402 - Determine project specifications and secure client agreement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: