Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTICT415 Mapping and Delivery Guide
Provide one-to-one instruction

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICTICT415 - Provide one-to-one instruction
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to convey technical information to an individual client for their specific use.It applies to individuals who are competent in a wide range of general information and communications technologies (ICT), and support clients in technical areas, including instructing others on an individual basis.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to client requirements either directly or through a peer or supervisor.

Assessors must satisfy NVR/AQTF assessor requirements.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine client needs
  • Meet with client to determine learning needs and type of one-to-one instruction required
  • Decide upon actions for delivery of one-to-one instruction
       
Element: Organise instruction resources
  • Determine the resources required to perform the instruction
  • Prepare the instruction plan
  • Acquire the resources according to organisational guidelines and prepare the resources for the instruction session
  • Provide client with details of instruction plan
       
Element: Provide appropriate instruction
  • Provide instruction session to client, using identified instructions
  • Document the instruction session according to organisational guidelines
  • Refer further instruction requirements or training needs to appropriate person as required
       
Element: Obtain client feedback
  • Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines
  • Obtain client evaluation and feedback to ensure the requirements of the client are met
  • Review client feedback and discuss suggestions with appropriate person
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine client needs

1.1 Meet with client to determine learning needs and type of one-to-one instruction required

1.2 Decide upon actions for delivery of one-to-one instruction

2. Organise instruction resources

2.1 Determine the resources required to perform the instruction

2.2 Prepare the instruction plan

2.3 Acquire the resources according to organisational guidelines and prepare the resources for the instruction session

2.4 Provide client with details of instruction plan

3. Provide appropriate instruction

3.1 Provide instruction session to client, using identified instructions

3.2 Document the instruction session according to organisational guidelines

3.3 Refer further instruction requirements or training needs to appropriate person as required

4. Obtain client feedback

4.1 Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines

4.2 Obtain client evaluation and feedback to ensure the requirements of the client are met

4.3 Review client feedback and discuss suggestions with appropriate person

Evidence of the ability to:

determine the instruction required by client

acquire and prepare associated resources

demonstrate empathy and understanding of the learner and accommodate different cultures

convey technical information to individual clients for their specific use in a clear, concise and coherent manner

convey the meanings of technical jargon.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify delivery and evaluation methods

discuss adult learning principles and styles

outline communication and facilitation techniques

discuss critical behaviour issues and problems that can occur with one-on-one instruction

describe the general features and capabilities of current industry accepted hardware and software products

describe the functions and features of common operating systems (OS)

identify and describe hardware and software supported by the organisation

recognise the availability of in-house or vendor support

identify and describe common information and communications technology (ICT) terms and terminology

describe security and network guidelines and procedures

outline sources and availability of technical and organisational systems

specify telephone, fax and online functions and procedures

identify and incorporate work group procedures.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine client needs

1.1 Meet with client to determine learning needs and type of one-to-one instruction required

1.2 Decide upon actions for delivery of one-to-one instruction

2. Organise instruction resources

2.1 Determine the resources required to perform the instruction

2.2 Prepare the instruction plan

2.3 Acquire the resources according to organisational guidelines and prepare the resources for the instruction session

2.4 Provide client with details of instruction plan

3. Provide appropriate instruction

3.1 Provide instruction session to client, using identified instructions

3.2 Document the instruction session according to organisational guidelines

3.3 Refer further instruction requirements or training needs to appropriate person as required

4. Obtain client feedback

4.1 Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines

4.2 Obtain client evaluation and feedback to ensure the requirements of the client are met

4.3 Review client feedback and discuss suggestions with appropriate person

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Meet with client to determine learning needs and type of one-to-one instruction required 
Decide upon actions for delivery of one-to-one instruction 
Determine the resources required to perform the instruction 
Prepare the instruction plan 
Acquire the resources according to organisational guidelines and prepare the resources for the instruction session 
Provide client with details of instruction plan 
Provide instruction session to client, using identified instructions 
Document the instruction session according to organisational guidelines 
Refer further instruction requirements or training needs to appropriate person as required 
Create or obtain an evaluation and feedback form or other feedback mechanism according to organisational guidelines 
Obtain client evaluation and feedback to ensure the requirements of the client are met 
Review client feedback and discuss suggestions with appropriate person 

Forms

Assessment Cover Sheet

ICTICT415 - Provide one-to-one instruction
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTICT415 - Provide one-to-one instruction

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: