Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTICT506 Mapping and Delivery Guide
Implement process re-engineering strategies

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTICT506 - Implement process re-engineering strategies
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to consider a variety of potential process re-engineering strategies and to make appropriate selections for implementation in an organisation.It applies to individuals who are senior information and communications technology (ICT) staff required to implement system redesign, and administer and manage ICT support in small-to-medium enterprises (SMEs).No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

a process re-engineering plan

analysis software

e-business models

modelling software

an organisational strategy

an organisational structure and culture

a personal computer (PC)

stakeholder analysis.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Develop process reengineering strategies
  • Research and determine target process for re-engineering action
  • Develop process re-engineering plan
  • Determine and document strategic importance of process
  • Establish and document performance standards and benchmarks for new process
  • Seek feedback and suggestions from client on proposed process re-engineering
       
Element: Implement process re-engineering strategies
  • Compare suggestions with process re-engineering plan to determine suitability for business requirements
  • Incorporate suggestions where appropriate
  • Implement new process into business structure and leave sufficient scope for changing capacity or upgrades
       
Element: Monitor organisational context
  • Monitor new process to measure performance levels
  • Determine and document benefits of the new process to the business
  • Identify and document training needs for staff
  • Analyse cultural and political impact of the new process
  • Document new process and disseminate information to appropriate person
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop process reengineering strategies

1.1 Research and determine target process for re-engineering action

1.2 Develop process re-engineering plan

1.3 Determine and document strategic importance of process

1.4 Establish and document performance standards and benchmarks for new process

1.5 Seek feedback and suggestions from client on proposed process re-engineering

2. Implement process re-engineering strategies

2.1 Compare suggestions with process re-engineering plan to determine suitability for business requirements

2.2 Incorporate suggestions where appropriate

2.3 Implement new process into business structure and leave sufficient scope for changing capacity or upgrades

3. Monitor organisational context

3.1 Monitor new process to measure performance levels

3.2 Determine and document benefits of the new process to the business

3.3 Identify and document training needs for staff

3.4 Analyse cultural and political impact of the new process

3.5 Document new process and disseminate information to appropriate person

Evidence of the ability to:

develop and document a re-engineering process that supports organisational objectives

take into consideration the complex interdependencies between organisational and external drivers

implement a re-engineering process

monitor and analyse the impact of the process in the organisation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

discuss business case preparation process and how it can be applied to developing organisational strategies

identify and summarise relevant laws and standards as they apply to process re-engineering strategies, including:

benchmarks

copyright

intellectual property

ethics

cultural and political diversity

outline the impact that new processes may have on an organisation

outline procedures relating to consulting internally and externally.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop process reengineering strategies

1.1 Research and determine target process for re-engineering action

1.2 Develop process re-engineering plan

1.3 Determine and document strategic importance of process

1.4 Establish and document performance standards and benchmarks for new process

1.5 Seek feedback and suggestions from client on proposed process re-engineering

2. Implement process re-engineering strategies

2.1 Compare suggestions with process re-engineering plan to determine suitability for business requirements

2.2 Incorporate suggestions where appropriate

2.3 Implement new process into business structure and leave sufficient scope for changing capacity or upgrades

3. Monitor organisational context

3.1 Monitor new process to measure performance levels

3.2 Determine and document benefits of the new process to the business

3.3 Identify and document training needs for staff

3.4 Analyse cultural and political impact of the new process

3.5 Document new process and disseminate information to appropriate person

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Research and determine target process for re-engineering action 
Develop process re-engineering plan 
Determine and document strategic importance of process 
Establish and document performance standards and benchmarks for new process 
Seek feedback and suggestions from client on proposed process re-engineering 
Compare suggestions with process re-engineering plan to determine suitability for business requirements 
Incorporate suggestions where appropriate 
Implement new process into business structure and leave sufficient scope for changing capacity or upgrades 
Monitor new process to measure performance levels 
Determine and document benefits of the new process to the business 
Identify and document training needs for staff 
Analyse cultural and political impact of the new process 
Document new process and disseminate information to appropriate person 

Forms

Assessment Cover Sheet

ICTICT506 - Implement process re-engineering strategies
Assessment task 1: [title]

Student name:

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

ICTICT506 - Implement process re-engineering strategies

Student name:

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Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: