Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTICT602 Mapping and Delivery Guide
Develop contracts and manage contracted performance

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICTICT602 - Develop contracts and manage contracted performance
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to negotiate and document contractual arrangements between clients and vendors, and to monitor and manage performance against agreed contractual obligations.It applies to individuals who work in senior information and communications technology (ICT) management roles who are required to contract both staff and suppliers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish contract
  • Determine boundaries of the contract
  • Document contract details and provide a copy to the client and vendor for review
  • Obtain client and vendor feedback to clarify problems and misunderstandings
  • Facilitate negotiations to resolve problems and misunderstandings
  • Seek agreement from stakeholders
       
Element: Monitor contract
  • Monitor performance against contractual obligations to ensure desired level of quality is maintained
  • Ascertain client satisfaction with contractual performance
  • Identify and take action to address unsatisfactory performance
  • Provide recommendations for contractual variations, if required
  • Forward recommendations to appropriate person for approval
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish contract

1.1 Determine boundaries of the contract

1.2 Document contract details and provide a copy to the client and vendor for review

1.3 Obtain client and vendor feedback to clarify problems and misunderstandings

1.4 Facilitate negotiations to resolve problems and misunderstandings

1.5 Seek agreement from stakeholders

2. Monitor contract

2.1 Monitor performance against contractual obligations to ensure desired level of quality is maintained

2.2 Ascertain client satisfaction with contractual performance

2.3 Identify and take action to address unsatisfactory performance

2.4 Provide recommendations for contractual variations, if required

2.5 Forward recommendations to appropriate person for approval


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish contract

1.1 Determine boundaries of the contract

1.2 Document contract details and provide a copy to the client and vendor for review

1.3 Obtain client and vendor feedback to clarify problems and misunderstandings

1.4 Facilitate negotiations to resolve problems and misunderstandings

1.5 Seek agreement from stakeholders

2. Monitor contract

2.1 Monitor performance against contractual obligations to ensure desired level of quality is maintained

2.2 Ascertain client satisfaction with contractual performance

2.3 Identify and take action to address unsatisfactory performance

2.4 Provide recommendations for contractual variations, if required

2.5 Forward recommendations to appropriate person for approval

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine boundaries of the contract 
Document contract details and provide a copy to the client and vendor for review 
Obtain client and vendor feedback to clarify problems and misunderstandings 
Facilitate negotiations to resolve problems and misunderstandings 
Seek agreement from stakeholders 
Monitor performance against contractual obligations to ensure desired level of quality is maintained 
Ascertain client satisfaction with contractual performance 
Identify and take action to address unsatisfactory performance 
Provide recommendations for contractual variations, if required 
Forward recommendations to appropriate person for approval 

Forms

Assessment Cover Sheet

ICTICT602 - Develop contracts and manage contracted performance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTICT602 - Develop contracts and manage contracted performance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: