Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTICT605 Mapping and Delivery Guide
Implement a knowledge management strategy

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTICT605 - Implement a knowledge management strategy
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to implement, monitor and review knowledge management strategies.It applies to individuals who work in senior information and communications technology (ICT) roles in knowledge management and systems development teams.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

sample organisations and their structure, goals and knowledge requirements

organisational business plans

existing knowledge management strategies.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Implement knowledge management system and procedures
  • Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards
  • Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes
  • 1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback
  • 1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy
  • Manage protection and security of knowledge or information and levels of access according to organisational requirements
       
Element: Maintain business knowledge base
  • Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture
  • 2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge
  • Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority
       
Element: Review knowledge management system and procedures
  • Evaluate the knowledge management system and procedures to ensure they meet the needs of clients, organisational aims, objectives and standards
  • Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements
  • 3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users, and prepare a cost-benefit analysis with recommendations
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement knowledge management system and procedures

1.1 Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards

1.2 Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes

1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback

1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy

1.5 Manage protection and security of knowledge or information and levels of access according to organisational requirements

2. Maintain business knowledge base

2.1 Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture

2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge

2.3 Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority

3. Review knowledge management system and procedures

3.1 Evaluate the knowledge management system and procedures to ensure they meet the needs of clients, organisational aims, objectives and standards

3.2 Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements

3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users, and prepare a cost-benefit analysis with recommendations

Evidence of the ability to:

recognise the need for a knowledge management system in a contemporary organisation

develop and implement a knowledge management system

manage culture change in the management of knowledge

review and improve systems and procedures.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

explain the importance of knowledge management in a contemporary organisation

discuss the difference between the business culture and the business model

outline database design concepts for management knowledge

identify and quantify internal and external sources of information

discuss legal, ethical and security issues relating to knowledge management

describe records management principles

determine relevant legislation from levels of government that effect business operation, including:

workplace health and safety (WHS)

environmental issues

equal opportunity

industrial relations

anti-discrimination

outline the structure of the business and its relationship to knowledge management.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Implement knowledge management system and procedures

1.1 Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards

1.2 Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes

1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback

1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy

1.5 Manage protection and security of knowledge or information and levels of access according to organisational requirements

2. Maintain business knowledge base

2.1 Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture

2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge

2.3 Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority

3. Review knowledge management system and procedures

3.1 Evaluate the knowledge management system and procedures to ensure they meet the needs of clients, organisational aims, objectives and standards

3.2 Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements

3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users, and prepare a cost-benefit analysis with recommendations

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards 
Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes 
1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback 
1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy 
Manage protection and security of knowledge or information and levels of access according to organisational requirements 
Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture 
2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge 
Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority 
Evaluate the knowledge management system and procedures to ensure they meet the needs of clients, organisational aims, objectives and standards 
Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements 
3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users, and prepare a cost-benefit analysis with recommendations 

Forms

Assessment Cover Sheet

ICTICT605 - Implement a knowledge management strategy
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Assessment Record Sheet

ICTICT605 - Implement a knowledge management strategy

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