Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTICT802 Mapping and Delivery Guide
Direct ICT services

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTICT802 - Direct ICT services
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to direct the strategic planning, risk management, and security of emerging, and converging, information and communications technology (ICT) services, internal and external, of medium to large organisations.It applies to individuals in senior management roles who lead the management of business process to support organisational strategic goals of organisations.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to:

relevant strategic level enterprise documentation, including:

planning

financial

ICT infrastructure

codes of practice, legislation and regulations

organisational policies and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Direct the strategic planning for ICT resources
  • Critically analyse the organisational environment
  • Ensure compliance with legislative and social requirements
  • Establish priorities, based on organisational needs
  • Establish the ICT infrastructure
  • Lead the development and implementation of a strategic plan for ICT resourcing
       
Element: Lead the risk management of ICT resources and processes
  • Lead the development of a strategy for risk assessment
  • Ensure that the risk assessment complies with organisational policy
  • Ensure that risk mitigation is based on identified risks
       
Element: Direct the quality assurance processes for ICT services
  • Lead the development of a quality assurance strategic plan
  • Monitor the quality processes
  • Oversee the implementation of quality assurance strategies
  • Ensure that continuous improvement is undertaken
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct the strategic planning for ICT resources

1.1 Critically analyse the organisational environment

1.2 Ensure compliance with legislative and social requirements

1.3 Establish priorities, based on organisational needs

1.4 Establish the ICT infrastructure

1.5 Lead the development and implementation of a strategic plan for ICT resourcing

2. Lead the risk management of ICT resources and processes

2.1 Lead the development of a strategy for risk assessment

2.2 Ensure that the risk assessment complies with organisational policy

2.3 Ensure that risk mitigation is based on identified risks

3. Direct the quality assurance processes for ICT services

3.1 Lead the development of a quality assurance strategic plan

3.2 Monitor the quality processes

3.3 Oversee the implementation of quality assurance strategies

3.4 Ensure that continuous improvement is undertaken

Evidence of the ability to:

lead the development of a strategy to align information and communications technology (ICT) services, with organisational goals

lead and monitor a risk analysis, including security for ICT assets

implement procedures that identify where risk occurs, and what measures need to be taken

produce contingency plans for business continuity

establish warning systems, and an ongoing process, that includes regular or programmed reviews of the risk profile

lead the development of a strategy and the implementation of a quality assurance process.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise the security products, and organisational security policies, that affect ICT services

research and then outline, the standards that relate to risk management principles and guidelines

discuss business continuity issues for the organisation

examine the organisation’s industry and current functionality, including the existing data and information systems

review and describe, the organisation’s internal and external dependencies and interdependencies

describe the organisational policies and procedures, including the risk-management strategy

review and analyse, past and current internal, external and industry disruptions

outline the relevant legislation and regulations that impact on business continuity including:

workplace health and safety (WHS)

environment

duty of care

contracts

business and company law

freedom of information

industrial relations

privacy and confidentiality

due diligence

records management.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Direct the strategic planning for ICT resources

1.1 Critically analyse the organisational environment

1.2 Ensure compliance with legislative and social requirements

1.3 Establish priorities, based on organisational needs

1.4 Establish the ICT infrastructure

1.5 Lead the development and implementation of a strategic plan for ICT resourcing

2. Lead the risk management of ICT resources and processes

2.1 Lead the development of a strategy for risk assessment

2.2 Ensure that the risk assessment complies with organisational policy

2.3 Ensure that risk mitigation is based on identified risks

3. Direct the quality assurance processes for ICT services

3.1 Lead the development of a quality assurance strategic plan

3.2 Monitor the quality processes

3.3 Oversee the implementation of quality assurance strategies

3.4 Ensure that continuous improvement is undertaken

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Critically analyse the organisational environment 
Ensure compliance with legislative and social requirements 
Establish priorities, based on organisational needs 
Establish the ICT infrastructure 
Lead the development and implementation of a strategic plan for ICT resourcing 
Lead the development of a strategy for risk assessment 
Ensure that the risk assessment complies with organisational policy 
Ensure that risk mitigation is based on identified risks 
Lead the development of a quality assurance strategic plan 
Monitor the quality processes 
Oversee the implementation of quality assurance strategies 
Ensure that continuous improvement is undertaken 

Forms

Assessment Cover Sheet

ICTICT802 - Direct ICT services
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

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Assessment Record Sheet

ICTICT802 - Direct ICT services

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: