Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTICT806 Mapping and Delivery Guide
Direct outsourced ICT services
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | ICTICT806 - Direct outsourced ICT services |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to develop strategic plans, and change-management strategies, for outsourced information and communications technology (ICT) services. It includes developing, tracking and managing service level agreements (SLAs), and ensuring continuous improvement.It applies to individuals who work in high-level management positions and lead the analysis, implementation and management of emerging, and converging, ICTs as they are integrated into the business process to support the organisational strategic goals of medium to large organisations.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to: relevant strategic-level enterprise documentation, including: planning financial ICT infrastructure legislative policies. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Direct the strategic planning for outsourced ICT services |
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Element: Lead the risk management of outsourced ICT services |
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Element: Monitor the performance levels of the outsourced ICT service performance agreement |
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