Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTICT808 Mapping and Delivery Guide
Direct the development of a knowledge management strategy for a business

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTICT808 - Direct the development of a knowledge management strategy for a business
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to evaluate existing knowledge management processes, identify barriers to capturing knowledge, and to develop new strategies.It applies to individuals who work in senior management positions and lead the analysis, implementation and management of emerging, and converging, information and communications technology (ICT), as they are integrated into the business process to support the organisational strategic goals.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology industry (ICT), and include access to:

a workplace of sufficient complexity, to enable the required level of analysis to be carried out in relation to:

current business processes

existing knowledge management systems

the organisational culture

relevant enterprise strategic documentation, including:

strategic planning

financial

ICT infrastructure

organisational objectives and policies.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Critically analyse existing knowledge management systems
  • Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources
  • Differentiate between knowledge management and information management systems within the organisation
  • Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards
  • 1.4 Identify the need for improvements in the organisation's strategic use of knowledge
       
Element: Evaluate the knowledge management options
  • Investigate the barriers to capturing knowledge within the organisation
  • Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation
  • Review the investigations into incentives and reward systems to support knowledge management
  • Ensure that the required processes for maintaining an integrated knowledge management system are considered
  • Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation
       
Element: Develop a knowledge-management strategy
  • Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge
  • Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget
  • Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle
  • Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement
  • Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Critically analyse existing knowledge management systems

1.1 Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources

1.2 Differentiate between knowledge management and information management systems within the organisation

1.3 Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards

1.4 Identify the need for improvements in the organisation's strategic use of knowledge

2. Evaluate the knowledge management options

2.1 Investigate the barriers to capturing knowledge within the organisation

2.2 Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation

2.3 Review the investigations into incentives and reward systems to support knowledge management

2.4 Ensure that the required processes for maintaining an integrated knowledge management system are considered

2.5 Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation

3. Develop a knowledge-management strategy

3.1 Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge

3.2 Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget

3.3 Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle

3.4 Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement

3.5 Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy

Evidence of the ability to:

critically analyse and document, the effectiveness of existing knowledge management systems

research the knowledge management options in the marketplace

recommend an approach that meets the organisational needs

develop a knowledge management strategy.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise management concepts, processes and trends

review and interpret relevant organisational policies, and legislation, that affect business operations

research and summarise, both internal and external sources of information

recognise the legal, ethical and security issues relating to knowledge management

explain organisational change-management theory and methods

discuss records management and database-management principles as they relate to knowledge management, particularly metadata.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Critically analyse existing knowledge management systems

1.1 Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources

1.2 Differentiate between knowledge management and information management systems within the organisation

1.3 Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards

1.4 Identify the need for improvements in the organisation's strategic use of knowledge

2. Evaluate the knowledge management options

2.1 Investigate the barriers to capturing knowledge within the organisation

2.2 Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation

2.3 Review the investigations into incentives and reward systems to support knowledge management

2.4 Ensure that the required processes for maintaining an integrated knowledge management system are considered

2.5 Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation

3. Develop a knowledge-management strategy

3.1 Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge

3.2 Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget

3.3 Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle

3.4 Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement

3.5 Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Critically evaluate the existing arrangements ,for the capture and use of business knowledge, from internal and external sources 
Differentiate between knowledge management and information management systems within the organisation 
Ensure that the effectiveness of existing procedures and systems is evaluated in terms of meeting the needs of clients, organisational aims, objectives and standards 
1.4 Identify the need for improvements in the organisation's strategic use of knowledge 
Investigate the barriers to capturing knowledge within the organisation 
Review evaluations and recommendations regarding the knowledge management software, with respect to its usefulness and likeliness to benefit the organisation 
Review the investigations into incentives and reward systems to support knowledge management 
Ensure that the required processes for maintaining an integrated knowledge management system are considered 
Facilitate the development of a business case to determine the viability of selected options, and recommend a way forward for the organisation 
Develop the knowledge management business strategy, in consultation with senior staff, for the capture and use of organisational knowledge 
Ensure that business processes are designed to support knowledge management, according to the organisational needs and budget 
Ensure that the technology requirements for the implementation of the strategy, are costed and included in the organisational budget cycle 
Ensure that processes for the periodic review of knowledge management metrics within the business are in place, to maintain ongoing effectiveness and continuous improvement 
Ensure that the knowledge management strategy meets the organisational requirements identified in the overall business plan, and business strategy 

Forms

Assessment Cover Sheet

ICTICT808 - Direct the development of a knowledge management strategy for a business
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I declare that the assessment tasks submitted for this unit are my own work.

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Assessment Record Sheet

ICTICT808 - Direct the development of a knowledge management strategy for a business

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Assessment task 1: [title] Result: Competent Not yet competent

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Overall assessment result: Competent Not yet competent

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