Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTNPL602 Mapping and Delivery Guide
Forecast service demand

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTNPL602 - Forecast service demand
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop forecasts for demand for telecommunications services and includes assessing activities that may change service demand and capacity requirements.It applies to individuals with a high level of specialist technical skills and knowledge in optical telecommunications and IT networks using internet protocol (IP) systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Telecommunications – Network Planning field of work and include access to:

data from organisations involved in planning initiatives

a range of current software

relevant regulations

specifications that impact forecasting activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Gather forecast intelligence
  • . Access market intelligence for information on customer demand on the network and likely growth in network use
  • Obtain demand data to assess potential network traffic quantity and flow
  • Access information relating to new and emerging technologies, facilities and features, and their specific applications to evaluate market trends in new technology implementation
  • Obtain data from network analysis to determine the state of the existing network using customer complaint reports and network fault incidence rate
       
Element: Produce forecast service demand information
  • Analyse and process all collated data and prepare to the format required for forecasting activity
  • Select and configure a suitable software forecasting tool to process collated data
  • Evaluate collated data to generate forecasts of service demand using information in reference to new developments
  • Compile forecast figures and report according to enterprise policy
       
Element: Review forecasts and update systems records
  • Review forecasts according to enterprise policy
  • Ensure forecasts consider new developments in the area and technological changes where appropriate
  • Maintain updated systems records with information received from each installation amendment activity
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Gather forecast intelligence

1.1. Access market intelligence for information on customer demand on the network and likely growth in network use

1.2 Obtain demand data to assess potential network traffic quantity and flow

1.3 Access information relating to new and emerging technologies, facilities and features, and their specific applications to evaluate market trends in new technology implementation

1.4 Obtain data from network analysis to determine the state of the existing network using customer complaint reports and network fault incidence rate

2. Produce forecast service demand information

2.1 Analyse and process all collated data and prepare to the format required for forecasting activity

2.2 Select and configure a suitable software forecasting tool to process collated data

2.3 Evaluate collated data to generate forecasts of service demand using information in reference to new developments

2.4 Compile forecast figures and report according to enterprise policy

3. Review forecasts and update systems records

3.1 Review forecasts according to enterprise policy

3.2 Ensure forecasts consider new developments in the area and technological changes where appropriate

3.3 Maintain updated systems records with information received from each installation amendment activity

Evidence of ability to:

collect accurate data vital to development of traffic and service variation

generate relevant forecasts in relation to traffic and service variation using appropriate forecasting techniques

accurately review forecasts relevant to specific planning periods.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and describe common telecommunications measurement quantities

identify network and transmission equipment and describe their capabilities

outline network topologies and common access and transmission hierarchies

explain the configuration and use of software forecasting tools

outline different forecasting techniques and sources of data to aid forecasting

describe sources of market intelligence

identify and describe new and emerging technologies

outline typical customer applications and usage levels.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Element

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Gather forecast intelligence

1.1. Access market intelligence for information on customer demand on the network and likely growth in network use

1.2 Obtain demand data to assess potential network traffic quantity and flow

1.3 Access information relating to new and emerging technologies, facilities and features, and their specific applications to evaluate market trends in new technology implementation

1.4 Obtain data from network analysis to determine the state of the existing network using customer complaint reports and network fault incidence rate

2. Produce forecast service demand information

2.1 Analyse and process all collated data and prepare to the format required for forecasting activity

2.2 Select and configure a suitable software forecasting tool to process collated data

2.3 Evaluate collated data to generate forecasts of service demand using information in reference to new developments

2.4 Compile forecast figures and report according to enterprise policy

3. Review forecasts and update systems records

3.1 Review forecasts according to enterprise policy

3.2 Ensure forecasts consider new developments in the area and technological changes where appropriate

3.3 Maintain updated systems records with information received from each installation amendment activity

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
. Access market intelligence for information on customer demand on the network and likely growth in network use 
Obtain demand data to assess potential network traffic quantity and flow 
Access information relating to new and emerging technologies, facilities and features, and their specific applications to evaluate market trends in new technology implementation 
Obtain data from network analysis to determine the state of the existing network using customer complaint reports and network fault incidence rate 
Analyse and process all collated data and prepare to the format required for forecasting activity 
Select and configure a suitable software forecasting tool to process collated data 
Evaluate collated data to generate forecasts of service demand using information in reference to new developments 
Compile forecast figures and report according to enterprise policy 
Review forecasts according to enterprise policy 
Ensure forecasts consider new developments in the area and technological changes where appropriate 
Maintain updated systems records with information received from each installation amendment activity 

Forms

Assessment Cover Sheet

ICTNPL602 - Forecast service demand
Assessment task 1: [title]

Student name:

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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

ICTNPL602 - Forecast service demand

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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Date:

Student signature:

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