Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTNWK304 Mapping and Delivery Guide
Administer network peripherals

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTNWK304 - Administer network peripherals
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage an environment of networked peripheral devices, in order to provide services to client users.It applies to individuals working as frontline technical support personnel responsible for connecting, maintaining and administering peripheral devices attached to networks.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the network industry and include access to:

a range of peripherals

network administration tools

a live network with a representative range of networked client server environments and operating systems

technical records, organisational policies and documentation.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Install peripherals to a network
  • Plan the location of peripherals to provide appropriate services to users and to take work health and safety (WHS) standards into consideration
  • Connect peripherals to network, using vendor approved method and technology
  • Connect peripherals to computers in the network using parallel, serial or other direct connection methods
  • Add peripheral accessories or upgrades to printer, such as memory or high-volume paper trays
  • Test peripherals for correct operation
       
Element: Configure peripheral services to manage peripherals
  • Install software required to manage local and network connected peripherals
  • Use meaningful names for peripherals and control queues
  • Configure security and access to allow appropriate users to make use of peripherals
  • Configure workstation for peripherals to allow applications to work with peripherals
       
Element: Administer and support peripheral services
  • Assign priority to control queues
  • Use peripheral management software supplied as part of the network operating system (NOS) or by third parties
  • Create templates for use on the network
  • Configure settings on the network to create maintenance schedules, usage logs, and cost centre usage statistics
  • Demonstrate to the user the methods for using peripheral services from their application or workstation
       
Element: Maintain peripherals and fix common problems
  • Establish and follow a regular maintenance schedule as recommended by peripheral manufacturer
  • Replace consumables and components when required
  • Fix peripheral mishaps and malfunctions
  • Monitor peripheral usage and traffic and recommend additional peripherals if needed
  • Determine failures of peripheral services or devices and rectify as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Install peripherals to a network

1.1 Plan the location of peripherals to provide appropriate services to users and to take work health and safety (WHS) standards into consideration

1.2 Connect peripherals to network, using vendor approved method and technology

1.3 Connect peripherals to computers in the network using parallel, serial or other direct connection methods

1.4 Add peripheral accessories or upgrades to printer, such as memory or high-volume paper trays

1.5 Test peripherals for correct operation

2. Configure peripheral services to manage peripherals

2.1 Install software required to manage local and network connected peripherals

2.2 Use meaningful names for peripherals and control queues

2.3 Configure security and access to allow appropriate users to make use of peripherals

2.4 Configure workstation for peripherals to allow applications to work with peripherals

3. Administer and support peripheral services

3.1 Assign priority to control queues

3.2 Use peripheral management software supplied as part of the network operating system (NOS) or by third parties

3.3 Create templates for use on the network

3.4 Configure settings on the network to create maintenance schedules, usage logs, and cost centre usage statistics

3.5 Demonstrate to the user the methods for using peripheral services from their application or workstation

4. Maintain peripherals and fix common problems

4.1 Establish and follow a regular maintenance schedule as recommended by peripheral manufacturer

4.2 Replace consumables and components when required

4.3 Fix peripheral mishaps and malfunctions

4.4 Monitor peripheral usage and traffic and recommend additional peripherals if needed

4.5 Determine failures of peripheral services or devices and rectify as required

Evidence of the ability to:

plan and install peripherals

connect and test peripherals to network

manage the use of peripheral services with workstations

maintain networked peripherals according to a maintenance schedule

rectify faulty peripheral services or devices.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and describe common network peripherals and their configuration

identify and summarise current industry standards for network peripherals

outline the general construction and operation of peripheral devices to facilitate troubleshooting.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Install peripherals to a network

1.1 Plan the location of peripherals to provide appropriate services to users and to take work health and safety (WHS) standards into consideration

1.2 Connect peripherals to network, using vendor approved method and technology

1.3 Connect peripherals to computers in the network using parallel, serial or other direct connection methods

1.4 Add peripheral accessories or upgrades to printer, such as memory or high-volume paper trays

1.5 Test peripherals for correct operation

2. Configure peripheral services to manage peripherals

2.1 Install software required to manage local and network connected peripherals

2.2 Use meaningful names for peripherals and control queues

2.3 Configure security and access to allow appropriate users to make use of peripherals

2.4 Configure workstation for peripherals to allow applications to work with peripherals

3. Administer and support peripheral services

3.1 Assign priority to control queues

3.2 Use peripheral management software supplied as part of the network operating system (NOS) or by third parties

3.3 Create templates for use on the network

3.4 Configure settings on the network to create maintenance schedules, usage logs, and cost centre usage statistics

3.5 Demonstrate to the user the methods for using peripheral services from their application or workstation

4. Maintain peripherals and fix common problems

4.1 Establish and follow a regular maintenance schedule as recommended by peripheral manufacturer

4.2 Replace consumables and components when required

4.3 Fix peripheral mishaps and malfunctions

4.4 Monitor peripheral usage and traffic and recommend additional peripherals if needed

4.5 Determine failures of peripheral services or devices and rectify as required

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Plan the location of peripherals to provide appropriate services to users and to take work health and safety (WHS) standards into consideration 
Connect peripherals to network, using vendor approved method and technology 
Connect peripherals to computers in the network using parallel, serial or other direct connection methods 
Add peripheral accessories or upgrades to printer, such as memory or high-volume paper trays 
Test peripherals for correct operation 
Install software required to manage local and network connected peripherals 
Use meaningful names for peripherals and control queues 
Configure security and access to allow appropriate users to make use of peripherals 
Configure workstation for peripherals to allow applications to work with peripherals 
Assign priority to control queues 
Use peripheral management software supplied as part of the network operating system (NOS) or by third parties 
Create templates for use on the network 
Configure settings on the network to create maintenance schedules, usage logs, and cost centre usage statistics 
Demonstrate to the user the methods for using peripheral services from their application or workstation 
Establish and follow a regular maintenance schedule as recommended by peripheral manufacturer 
Replace consumables and components when required 
Fix peripheral mishaps and malfunctions 
Monitor peripheral usage and traffic and recommend additional peripherals if needed 
Determine failures of peripheral services or devices and rectify as required 

Forms

Assessment Cover Sheet

ICTNWK304 - Administer network peripherals
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTNWK304 - Administer network peripherals

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: