Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTNWK534 Mapping and Delivery Guide
Monitor and troubleshoot virtual computing environments

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICTNWK534 - Monitor and troubleshoot virtual computing environments
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to monitor and troubleshoot, virtualisation technologies to provide a more efficient and reliable information and communications technology (ICT) environment.It applies to senior networking staff responsible for increasing the sustainability of an enterprise.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the network industry, and include access to:

a site or prototype, where virtual machine environments may be implemented

the network’s technical requirements

a range of suitable software.

Assessors must satisfy NVR/AQTF assessor requirements.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan the strategies to monitor and troubleshoot the performance of the enterprise’s virtual computing environment
  • Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements
  • Identify the virtual environment’s critical activity level, and assign resources as needed
  • Review the system’s logs and alerts, in order to facilitate virtual environment tuning
       
Element: Manage virtual environment performance to ensure full resource optimisation
  • Monitor and diagnose the memory central processing unit (CPU) and distributed power management performance
  • Review the storage and cluster performance, in order to maximise operational efficiency
  • Monitor tasks, events and alarms, and network activity, and make relevant adjustments to ensure optimal operation
       
Element: Analyse and troubleshoot the virtual environments
  • Review virtual machine capacity, application, storage, input and output (I/O) performance, to identify and resolve any performance issues
  • Test, analyse and troubleshoot, identified virtual network problems
  • Analyse and troubleshoot, high availability to ensure that the virtual machines are running at optimal performance levels
  • Consult with the virtualisation software vendors to provide solutions, where required
       
Element: Diagnose virtual environment faults and provide solutions
  • Use virtualisation client and server management software tools, to help diagnose any virtual environment problems
  • Install and configure external virtualisation management tools, to help diagnose any virtual environment problems
  • Use system logs and alerts to collect and analyse errors
  • Evaluate problems using log files and alerts
       
Element: Plan the strategies to monitor and troubleshoot the performance of the enterprise’s virtual computing environment
  • Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements
  • Identify the virtual environment’s critical activity level, and assign resources as needed
  • Review the system’s logs and alerts, in order to facilitate virtual environment tuning
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies to monitor and troubleshoot the performance of the enterprise’s virtual computing environment

1.1 Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements

1.2 Identify the virtual environment’s critical activity level, and assign resources as needed

1.3 Review the system’s logs and alerts, in order to facilitate virtual environment tuning

2. Manage virtual environment performance to ensure full resource optimisation

2.1 Monitor and diagnose the memory central processing unit (CPU) and distributed power management performance

2.2 Review the storage and cluster performance, in order to maximise operational efficiency

2.3 Monitor tasks, events and alarms, and network activity, and make relevant adjustments to ensure optimal operation

3. Analyse and troubleshoot the virtual environments

3.1 Review virtual machine capacity, application, storage, input and output (I/O) performance, to identify and resolve any performance issues

3.2 Test, analyse and troubleshoot, identified virtual network problems

3.3 Analyse and troubleshoot, high availability to ensure that the virtual machines are running at optimal performance levels

3.4 Consult with the virtualisation software vendors to provide solutions, where required

4. Diagnose virtual environment faults and provide solutions

4.1 Use virtualisation client and server management software tools, to help diagnose any virtual environment problems

4.2 Install and configure external virtualisation management tools, to help diagnose any virtual environment problems

4.3 Use system logs and alerts to collect and analyse errors

4.4 Evaluate problems using log files and alerts

Evidence of the ability to:

monitor the enterprise’s virtual computing environment, using the correct management tools

configure the enterprise’s virtual computing environment to operate at an optimal performance level

troubleshoot problems in the virtual computing environment, using the relevant management tools.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and review, current government and industry policies, and guidelines, relating to the development of efficient and reliable, information and communications technology (ICT) environments

define the current technologies, and processes, designed to produce an efficient and reliable ICT environment

specify the structure, functions and business organisation of the client

identify and apply, the available tools and software applications required to manage virtual machines

specify the configuration of software applications required to manage virtual machines

specify the configuration required to integrate virtual machines, into an existing network design.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies to monitor and troubleshoot the performance of the enterprise’s virtual computing environment

1.1 Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements

1.2 Identify the virtual environment’s critical activity level, and assign resources as needed

1.3 Review the system’s logs and alerts, in order to facilitate virtual environment tuning

2. Manage virtual environment performance to ensure full resource optimisation

2.1 Monitor and diagnose the memory central processing unit (CPU) and distributed power management performance

2.2 Review the storage and cluster performance, in order to maximise operational efficiency

2.3 Monitor tasks, events and alarms, and network activity, and make relevant adjustments to ensure optimal operation

3. Analyse and troubleshoot the virtual environments

3.1 Review virtual machine capacity, application, storage, input and output (I/O) performance, to identify and resolve any performance issues

3.2 Test, analyse and troubleshoot, identified virtual network problems

3.3 Analyse and troubleshoot, high availability to ensure that the virtual machines are running at optimal performance levels

3.4 Consult with the virtualisation software vendors to provide solutions, where required

4. Diagnose virtual environment faults and provide solutions

4.1 Use virtualisation client and server management software tools, to help diagnose any virtual environment problems

4.2 Install and configure external virtualisation management tools, to help diagnose any virtual environment problems

4.3 Use system logs and alerts to collect and analyse errors

4.4 Evaluate problems using log files and alerts

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements 
Identify the virtual environment’s critical activity level, and assign resources as needed 
Review the system’s logs and alerts, in order to facilitate virtual environment tuning 
Monitor and diagnose the memory central processing unit (CPU) and distributed power management performance 
Review the storage and cluster performance, in order to maximise operational efficiency 
Monitor tasks, events and alarms, and network activity, and make relevant adjustments to ensure optimal operation 
Review virtual machine capacity, application, storage, input and output (I/O) performance, to identify and resolve any performance issues 
Test, analyse and troubleshoot, identified virtual network problems 
Analyse and troubleshoot, high availability to ensure that the virtual machines are running at optimal performance levels 
Consult with the virtualisation software vendors to provide solutions, where required 
Use virtualisation client and server management software tools, to help diagnose any virtual environment problems 
Install and configure external virtualisation management tools, to help diagnose any virtual environment problems 
Use system logs and alerts to collect and analyse errors 
Evaluate problems using log files and alerts 
Develop a plan to monitor the virtual environment to ensure its availability and optimal performance, according to the enterprise requirements 
Identify the virtual environment’s critical activity level, and assign resources as needed 
Review the system’s logs and alerts, in order to facilitate virtual environment tuning 

Forms

Assessment Cover Sheet

ICTNWK534 - Monitor and troubleshoot virtual computing environments
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Assessment Record Sheet

ICTNWK534 - Monitor and troubleshoot virtual computing environments

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Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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