Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTNWK611 Mapping and Delivery Guide
Configure call processing network elements for secure VoIP networks

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTNWK611 - Configure call processing network elements for secure VoIP networks
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to use tools, equipment, software and protocols to install or upgrade call processing network elements for secure and reliable internet protocol (IP)-based communications networks.It applies to individuals with advanced information communications technology (ICT) skills who are working as advanced voice over internet protocol (VoIP) network support specialists, VoIP network engineers and VoIP systems installers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the networking industry, and include access to:

site where network installation may be conducted

hardware and software

organisational guidelines

computers

stand-alone and lightweight WLAN controllers and access points (AP)

hardware and software LAN/WLAN voice technologies.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan to implement enterprise IP communications
  • Produce design considerations for planning and implementing IP-based voice communications networks
  • Produce a solutions plan to meet business expectations
  • Select the required resources to effectively install or upgrade voice management servers
  • Perform, test and evaluate the installation or upgrade of voice call management software against the solutions plan
       
Element: Plan, configure and test call processing network elements for a single-site deployment
  • Produce a topology of the voice network and plan the location of the call processing network elements to best support the business requirements
  • Install and test voice servers to support user requirements, third-party session initiation protocol (SIP) phones and lightweight directory access protocol (LDAP) integration
  • Install and configure local area network (LAN) switches to support IP phones
  • Configure and test voice gateways according to gateway requirements to allow for internal calls and external calls and provide voice features
  • Configure and test the integration of voice servers with other media systems
  • Test and evaluate final configuration against the design requirements
       
Element: Manage security and privacy of IP voice network
  • Produce design and installation templates for bulk deployment across the enterprise
  • Research and implement the use of a network support model to manage the performance and security of the IP voice network
  • Design and conduct simple security deployment scenarios to test the integrity and security of the voice network
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to implement enterprise IP communications

1.1 Produce design considerations for planning and implementing IP-based voice communications networks

1.2 Produce a solutions plan to meet business expectations

1.3 Select the required resources to effectively install or upgrade voice management servers

1.4 Perform, test and evaluate the installation or upgrade of voice call management software against the solutions plan

2. Plan, configure and test call processing network elements for a single-site deployment

2.1 Produce a topology of the voice network and plan the location of the call processing network elements to best support the business requirements

2.2 Install and test voice servers to support user requirements, third-party session initiation protocol (SIP) phones and lightweight directory access protocol (LDAP) integration

2.3 Install and configure local area network (LAN) switches to support IP phones

2.4 Configure and test voice gateways according to gateway requirements to allow for internal calls and external calls and provide voice features

2.5 Configure and test the integration of voice servers with other media systems

2.6 Test and evaluate final configuration against the design requirements

3. Manage security and privacy of IP voice network

3.1 Produce design and installation templates for bulk deployment across the enterprise

3.2 Research and implement the use of a network support model to manage the performance and security of the IP voice network

3.3 Design and conduct simple security deployment scenarios to test the integrity and security of the voice network

Evidence of the ability to:

produce design plan and requirements of call processing network elements

configure and test voice gateways and local area network (LAN) switches

evaluate voice call manager server requirements and design voice call systems and applications

implement voice systems and applications on voice call manager

manage security of voice network.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise call processing network element technology

outline codecs and their protocols for use

explain configuration, verification and troubleshoot procedures to undertake:

basic router operation and routing

switch with virtual local area network (VLANs) and inter-switching communications

summarise design considerations and deployment schemes

explain interoperability of legacy private branch exchange (PBX) to internet protocol (IP) voice communications

outline internetwork operating system (IOS) and IP networking and network support models

summarise LAN and wide area network (WAN) implementations

outline network topologies, architectures and elements

summarise network, signalling and call management protocols

outline networking standards and protocols

summarise security deployment scenarios

explain voice applications and protocols

outline voice over internet protocol (VoIP) technologies.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to implement enterprise IP communications

1.1 Produce design considerations for planning and implementing IP-based voice communications networks

1.2 Produce a solutions plan to meet business expectations

1.3 Select the required resources to effectively install or upgrade voice management servers

1.4 Perform, test and evaluate the installation or upgrade of voice call management software against the solutions plan

2. Plan, configure and test call processing network elements for a single-site deployment

2.1 Produce a topology of the voice network and plan the location of the call processing network elements to best support the business requirements

2.2 Install and test voice servers to support user requirements, third-party session initiation protocol (SIP) phones and lightweight directory access protocol (LDAP) integration

2.3 Install and configure local area network (LAN) switches to support IP phones

2.4 Configure and test voice gateways according to gateway requirements to allow for internal calls and external calls and provide voice features

2.5 Configure and test the integration of voice servers with other media systems

2.6 Test and evaluate final configuration against the design requirements

3. Manage security and privacy of IP voice network

3.1 Produce design and installation templates for bulk deployment across the enterprise

3.2 Research and implement the use of a network support model to manage the performance and security of the IP voice network

3.3 Design and conduct simple security deployment scenarios to test the integrity and security of the voice network

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Produce design considerations for planning and implementing IP-based voice communications networks 
Produce a solutions plan to meet business expectations 
Select the required resources to effectively install or upgrade voice management servers 
Perform, test and evaluate the installation or upgrade of voice call management software against the solutions plan 
Produce a topology of the voice network and plan the location of the call processing network elements to best support the business requirements 
Install and test voice servers to support user requirements, third-party session initiation protocol (SIP) phones and lightweight directory access protocol (LDAP) integration 
Install and configure local area network (LAN) switches to support IP phones 
Configure and test voice gateways according to gateway requirements to allow for internal calls and external calls and provide voice features 
Configure and test the integration of voice servers with other media systems 
Test and evaluate final configuration against the design requirements 
Produce design and installation templates for bulk deployment across the enterprise 
Research and implement the use of a network support model to manage the performance and security of the IP voice network 
Design and conduct simple security deployment scenarios to test the integrity and security of the voice network 

Forms

Assessment Cover Sheet

ICTNWK611 - Configure call processing network elements for secure VoIP networks
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I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessment Record Sheet

ICTNWK611 - Configure call processing network elements for secure VoIP networks

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Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

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Overall assessment result: Competent Not yet competent

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