Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTNWK613 Mapping and Delivery Guide
Develop plans to manage structured troubleshooting process of enterprise networks

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICTNWK613 - Develop plans to manage structured troubleshooting process of enterprise networks
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to manage the maintenance of a complex integrated enterprise network to ensure availability and performance standard.It applies to individuals with advanced information and communications technology (ICT) skills who are working in a wide range of roles including network specialists, network engineers, network infrastructure engineers, senior network administrators, network and systems managers, ICT security specialists, security engineers, communications engineers and communications managers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the networking industry, and include access to:

a location where the network configuration can be implemented

routers and switches with appropriate operating systems

computers

suitable testing and analysis tools.

Assessors must satisfy NVR/AQTF assessor requirements.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan the strategies for structured troubleshooting and monitoring of enterprise networks
  • Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard
  • Conduct equipment and skills audits as required
  • Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures
  • Assign functional responsibilities to stakeholders according to the maintenance plan
  • Select and use appropriate network fault management tools and monitor and improve network performance
       
Element: Manage and monitor structured troubleshooting strategies for complex enterprise networks
  • Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability
  • Undertake risk assessment evaluation and rank threats for minimal impact
  • Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment
  • Measure and analyse performance against an agreed baseline
       
Element: Conduct structured network
       
Element: troubleshooting strategies
  • Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment
  • Implement effective control of broadcast and multicast traffic in a switched environment
  • Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions
  • Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes
  • Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes
  • Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards
  • Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols
  • Analyse and troubleshoot wireless network configuration issues
  • Analyse and resolve network performance issues in an integrated voice or video network
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies for structured troubleshooting and monitoring of enterprise networks

1.1 Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard

1.2 Conduct equipment and skills audits as required

1.3 Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures

1.4 Assign functional responsibilities to stakeholders according to the maintenance plan

1.5 Select and use appropriate network fault management tools and monitor and improve network performance

2. Manage and monitor structured troubleshooting strategies for complex enterprise networks

2.1 Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability

2.2 Undertake risk assessment evaluation and rank threats for minimal impact

2.3 Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment

2.4 Measure and analyse performance against an agreed baseline

3. Conduct structured network

troubleshooting strategies

3.1 Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment

3.2 Implement effective control of broadcast and multicast traffic in a switched environment

3.3 Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions

3.4 Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes

3.5 Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes

3.6 Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards

3.7 Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols

3.8 Analyse and troubleshoot wireless network configuration issues

3.9 Analyse and resolve network performance issues in an integrated voice or video network

Evidence of the ability to:

analyse, document and troubleshoot a given complex network using industry methodologies and resources

develop monitoring and management plans

use networking and network fault management tools

evaluate risk assessments and minimise threats on enterprise networks.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

outline benefits of a formal or structured approach to network management

explain disaster recovery strategies

summarise emerging viable business and social technologies

outline enterprise network technologies, design plans and policies

summarise enterprise network topologies, architectures and elements

outline external developments or factors that affect network design

explain internet protocol version 4 (IPv4) and internet protocol version 6 (IPv6) addressing configurations

outline maintenance and fault procedures

explain maintenance and management tools and practices suitable for complex networks

outline networking standards and protocols

summarise risk management strategies and practices suitable for a complex network environment

clarify routing and routed protocols

outline routing and switching technologies for an enterprise environment

summarise security for enterprise networks

outline security standards and technologies for network environments

explain service level agreements (SLAs)

describe the value and process of conducting a skills audit

explain troubleshooting and threat mitigation strategies.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies for structured troubleshooting and monitoring of enterprise networks

1.1 Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard

1.2 Conduct equipment and skills audits as required

1.3 Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures

1.4 Assign functional responsibilities to stakeholders according to the maintenance plan

1.5 Select and use appropriate network fault management tools and monitor and improve network performance

2. Manage and monitor structured troubleshooting strategies for complex enterprise networks

2.1 Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability

2.2 Undertake risk assessment evaluation and rank threats for minimal impact

2.3 Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment

2.4 Measure and analyse performance against an agreed baseline

3. Conduct structured network

troubleshooting strategies

3.1 Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment

3.2 Implement effective control of broadcast and multicast traffic in a switched environment

3.3 Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions

3.4 Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes

3.5 Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes

3.6 Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards

3.7 Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols

3.8 Analyse and troubleshoot wireless network configuration issues

3.9 Analyse and resolve network performance issues in an integrated voice or video network

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard 
Conduct equipment and skills audits as required 
Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures 
Assign functional responsibilities to stakeholders according to the maintenance plan 
Select and use appropriate network fault management tools and monitor and improve network performance 
Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability 
Undertake risk assessment evaluation and rank threats for minimal impact 
Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment 
Measure and analyse performance against an agreed baseline 
 
Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment 
Implement effective control of broadcast and multicast traffic in a switched environment 
Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions 
Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes 
Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes 
Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards 
Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols 
Analyse and troubleshoot wireless network configuration issues 
Analyse and resolve network performance issues in an integrated voice or video network 

Forms

Assessment Cover Sheet

ICTNWK613 - Develop plans to manage structured troubleshooting process of enterprise networks
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTNWK613 - Develop plans to manage structured troubleshooting process of enterprise networks

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: