Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTSAS301 Mapping and Delivery Guide
Run standard diagnostic tests

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTSAS301 - Run standard diagnostic tests
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to troubleshoot problems and conduct diagnostic tests on a range of platforms.It applies to individuals who, while working under a level of supervision, have responsibility to action tasks in a frontline technical support capacity.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to:

special purpose tools, equipment, materials and industry software packages

security guidelines

backup procedures

diagnostic software

organisational guidelines.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify common symptoms and preventative maintenance techniques
  • Develop a troubleshooting process to help resolve problems
  • Determine the specific symptoms relevant to different types of hardware, operating system and printer problems
  • Identify common preventative maintenance techniques to support maintenance strategies
       
Element: Operate system diagnostics
  • Run the system diagnostic program according to specification
  • Modify the system configuration as indicated by the diagnostic program
  • Carry out preventative maintenance in line with organisational guidelines
       
Element: Scan system for viruses
  • Scan the system to check and maintain virus protection
  • Report identified viruses to an appropriate person
  • Remove virus infections found by the scan using software tools and procedures, or by restoring backups
  • Document relevant symptom and removal information
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify common symptoms and preventative maintenance techniques

1.1 Develop a troubleshooting process to help resolve problems

1.2 Determine the specific symptoms relevant to different types of hardware, operating system and printer problems

1.3 Identify common preventative maintenance techniques to support maintenance strategies

2. Operate system diagnostics

2.1 Run the system diagnostic program according to specification

2.2 Modify the system configuration as indicated by the diagnostic program

2.3 Carry out preventative maintenance in line with organisational guidelines

3. Scan system for viruses

3.1 Scan the system to check and maintain virus protection

3.2 Report identified viruses to an appropriate person

3.3 Remove virus infections found by the scan using software tools and procedures, or by restoring backups

3.4 Document relevant symptom and removal information

Evidence of the ability to:

identify hardware and operating system problems

conduct diagnostic tests on a range of platforms according to preventative maintenance and diagnostic policy

identify the root causes of the problems

scan systems for computer viruses

remove viruses using software tools and procedures

remove viruses by restoring backups.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the client business domain, including client organisation structure and business functionality

identify the current industry accepted hardware and software diagnostic tools, including products that manage:

backup procedures

configuration procedures

hardware maintenance

organisational security

describe common symptoms of problems associated with:

desktop applications

operating systems

laptops

mobile devices

printers

other common peripherals

describe a range of preventative tasks relevant to maintaining hardware and software applications

describe the organisational procedures relevant to diagnostic testing.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify common symptoms and preventative maintenance techniques

1.1 Develop a troubleshooting process to help resolve problems

1.2 Determine the specific symptoms relevant to different types of hardware, operating system and printer problems

1.3 Identify common preventative maintenance techniques to support maintenance strategies

2. Operate system diagnostics

2.1 Run the system diagnostic program according to specification

2.2 Modify the system configuration as indicated by the diagnostic program

2.3 Carry out preventative maintenance in line with organisational guidelines

3. Scan system for viruses

3.1 Scan the system to check and maintain virus protection

3.2 Report identified viruses to an appropriate person

3.3 Remove virus infections found by the scan using software tools and procedures, or by restoring backups

3.4 Document relevant symptom and removal information

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Develop a troubleshooting process to help resolve problems 
Determine the specific symptoms relevant to different types of hardware, operating system and printer problems 
Identify common preventative maintenance techniques to support maintenance strategies 
Run the system diagnostic program according to specification 
Modify the system configuration as indicated by the diagnostic program 
Carry out preventative maintenance in line with organisational guidelines 
Scan the system to check and maintain virus protection 
Report identified viruses to an appropriate person 
Remove virus infections found by the scan using software tools and procedures, or by restoring backups 
Document relevant symptom and removal information 

Forms

Assessment Cover Sheet

ICTSAS301 - Run standard diagnostic tests
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

ICTSAS301 - Run standard diagnostic tests

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: