Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN411 Mapping and Delivery Guide
Monitor, analyse and action telecommunications network alarms

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency ICTTEN411 - Monitor, analyse and action telecommunications network alarms
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to diagnose problems, restore a network, normalise an alarm system and examine the impact on a network.It applies to individuals who are proficient communicators, excellent trouble-shooters and who have a clear understanding of network alarm systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

sites on which local and remote monitoring and analysis of network alarms may be conducted

manufacturer’s technical documentation.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan response to network alarm
  • Determine alarm severity and specific network elements affected from presentation of alarm
  • Assess likely impact to client and network of the alarm
  • Notify the network operating centre (NOC) and other relevant parties of alarm condition
  • Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy
  • Assess impact of any outage issues and major customers affected
  • Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition
  • Diagnose likely cause of alarm condition using established methodical strategies
  • Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary
       
Element: Arrange rectification of network problem
  • Implement enterprise policy relating to outages as required
  • Rectify network problems when appropriate capability and time constraints can be met
  • Enact escalation procedures according to enterprise policy
  • Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration
  • Provide clear and concise instructions to field staff to facilitate all repair efforts
  • Monitor progress of the network repair effort
  • Apply enterprise policy in relation to alarms requiring no further action
       
Element: Complete alarm clearance tasks
  • Reset alarms following network restoration
  • Notify all relevant parties of problem rectification
  • Undertake appropriate cause and effect studies to prevent re- occurrence of problem
  • Complete administrative tasks and recommend any changes required by the enterprise quality assurance system
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan response to network alarm

1.1 Determine alarm severity and specific network elements affected from presentation of alarm

1.2 Assess likely impact to client and network of the alarm

1.3 Notify the network operating centre (NOC) and other relevant parties of alarm condition

1.4 Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy

1.5 Assess impact of any outage issues and major customers affected

1.6 Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition

1.7 Diagnose likely cause of alarm condition using established methodical strategies

1.8 Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary

2. Arrange rectification of network problem

2.1 Implement enterprise policy relating to outages as required

2.2 Rectify network problems when appropriate capability and time constraints can be met

2.3 Enact escalation procedures according to enterprise policy

2.4 Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration

2.5 Provide clear and concise instructions to field staff to facilitate all repair efforts

2.6 Monitor progress of the network repair effort

2.7 Apply enterprise policy in relation to alarms requiring no further action

3. Complete alarm clearance tasks

3.1 Reset alarms following network restoration

3.2 Notify all relevant parties of problem rectification

3.3 Undertake appropriate cause and effect studies to prevent re- occurrence of problem

3.4 Complete administrative tasks and recommend any changes required by the enterprise quality assurance system

Evidence of ability to:

monitor and analyse a range of network alarms including use of fault history and ranking of likely causes

ensure customers and relevant personnel are appropriately notified of network status

undertake and monitor network repairs

plan and coordinate actioning of network alarms.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

define purpose of escalation policies and procedures for network alarm systems

describe installed telecommunications systems and equipment

explain principles and use of path protection

outline key components of a telecommunications network

evaluate commonly used test equipment and test procedures

outline typical problems and challenges that arise in Network Operations Centres (NOCs) and in the field

describe typical systems and procedures for monitoring alarms.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan response to network alarm

1.1 Determine alarm severity and specific network elements affected from presentation of alarm

1.2 Assess likely impact to client and network of the alarm

1.3 Notify the network operating centre (NOC) and other relevant parties of alarm condition

1.4 Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy

1.5 Assess impact of any outage issues and major customers affected

1.6 Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition

1.7 Diagnose likely cause of alarm condition using established methodical strategies

1.8 Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary

2. Arrange rectification of network problem

2.1 Implement enterprise policy relating to outages as required

2.2 Rectify network problems when appropriate capability and time constraints can be met

2.3 Enact escalation procedures according to enterprise policy

2.4 Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration

2.5 Provide clear and concise instructions to field staff to facilitate all repair efforts

2.6 Monitor progress of the network repair effort

2.7 Apply enterprise policy in relation to alarms requiring no further action

3. Complete alarm clearance tasks

3.1 Reset alarms following network restoration

3.2 Notify all relevant parties of problem rectification

3.3 Undertake appropriate cause and effect studies to prevent re- occurrence of problem

3.4 Complete administrative tasks and recommend any changes required by the enterprise quality assurance system

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine alarm severity and specific network elements affected from presentation of alarm 
Assess likely impact to client and network of the alarm 
Notify the network operating centre (NOC) and other relevant parties of alarm condition 
Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy 
Assess impact of any outage issues and major customers affected 
Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition 
Diagnose likely cause of alarm condition using established methodical strategies 
Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary 
Implement enterprise policy relating to outages as required 
Rectify network problems when appropriate capability and time constraints can be met 
Enact escalation procedures according to enterprise policy 
Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration 
Provide clear and concise instructions to field staff to facilitate all repair efforts 
Monitor progress of the network repair effort 
Apply enterprise policy in relation to alarms requiring no further action 
Reset alarms following network restoration 
Notify all relevant parties of problem rectification 
Undertake appropriate cause and effect studies to prevent re- occurrence of problem 
Complete administrative tasks and recommend any changes required by the enterprise quality assurance system 

Forms

Assessment Cover Sheet

ICTTEN411 - Monitor, analyse and action telecommunications network alarms
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

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Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

ICTTEN411 - Monitor, analyse and action telecommunications network alarms

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

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Student signature:

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