Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

ICTTEN412 Mapping and Delivery Guide
Undertake routine maintenance of the telecommunications network

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency ICTTEN412 - Undertake routine maintenance of the telecommunications network
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to perform routine maintenance of network plant and equipment in various telecommunications switching and transmission environments, including wide area networks (WAN), virtual private networks (VPN) and core networks, using wireless, optical, broadband and Next Generation Networking (NGN) technologies.It applies to individuals working as field officers or technicians from carriers, contractors and other service providers.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances should be typical of those experienced in the telecommunications networks engineering field of work and include access to:

sites on which routine maintenance may be conducted

maintenance tools and test instruments currently used in industry

relevant regulatory and equipment documentation impacting maintenance activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan routine maintenance
  • Obtain relevant legislation, codes, regulations and standards for the given work
  • 1.2 Determine network elements requiring maintenance, and maintenance details from manufacturer's equipment manual
  • Notify the Network Operations Centre (NOC) of proposed maintenance schedule and maintenance details to minimise disruption to the network
  • Assess potential impact of proposed maintenance on customers and network, and plan for possible outage or deferral of maintenance
  • Obtain necessary tools, test equipment and resources to undertake maintenance
  • Produce a written schedule of planned routine maintenance
  • Negotiate schedules and access with the customer, and find out where equipment to be maintained is located on customer premises
  • Ascertain and record network stability to determine network performance
       
Element: Undertake planned maintenance
  • Conduct routine maintenance tasks following work health and safety (WHS) and environmental requirements, and record results
  • Escalate unresolved faults according to established enterprise procedure
  • Test network equipment for required performance following routine maintenance
  • Check operation of associated network equipment to ensure the maintenance did not generate other faults or alarms
       
Element: Report on routine maintenance and document results
  • Notify all relevant parties of results of the routine maintenance
  • Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance
  • Complete administrative tasks and recommend any changes as required by the enterprise quality assurance system
  • Notify NOC of job completion and obtain sign-off
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan routine maintenance

1.1 Obtain relevant legislation, codes, regulations and standards for the given work

1.2 Determine network elements requiring maintenance, and maintenance details from manufacturer's equipment manual

1.3 Notify the Network Operations Centre (NOC) of proposed maintenance schedule and maintenance details to minimise disruption to the network

1.4 Assess potential impact of proposed maintenance on customers and network, and plan for possible outage or deferral of maintenance

1.5 Obtain necessary tools, test equipment and resources to undertake maintenance

1.6 Produce a written schedule of planned routine maintenance

1.7 Negotiate schedules and access with the customer, and find out where equipment to be maintained is located on customer premises

1.8 Ascertain and record network stability to determine network performance

2. Undertake planned maintenance

2.1 Conduct routine maintenance tasks following work health and safety (WHS) and environmental requirements, and record results

2.2 Escalate unresolved faults according to established enterprise procedure

2.3 Test network equipment for required performance following routine maintenance

2.4 Check operation of associated network equipment to ensure the maintenance did not generate other faults or alarms

3. Report on routine maintenance and document results

3.1 Notify all relevant parties of results of the routine maintenance

3.2 Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance

3.3 Complete administrative tasks and recommend any changes as required by the enterprise quality assurance system

3.4 Notify NOC of job completion and obtain sign-off

Evidence of ability to:

plan a detailed routine maintenance schedule

conduct and record routine maintenance activities procedures and techniques

test network equipment and analyse results

carry out works in compliance with site risk controls, work health and safety (WHS), environmental, quality and communication requirements.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe computer systems required to facilitate a routine maintenance check of a telecommunications network

explain the operation of network alarm systems

describe the function and purpose of network management systems

outline key components of a telecommunications network equipment and architecture, and their function including:

switching

mobile communications

satellite

transmission

antennas

radio frequency

basic telephony

identify and specify telecommunications test equipment, test configurations, and analysis of results for a range of telecommunications network problems

describe WHS risks associated with routine maintenance tasks

explain telecommunications wiring practices

explain the use of a scheduler

describe the importance of customer relations when dealing with clients, in particular, obligations and expectations of the technician

describe the operation, application and characteristics of digital logic integrated circuits and installation packages

outline the importance of enterprise policies and procedures for:

escalation of issues

enterprise information systems


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan routine maintenance

1.1 Obtain relevant legislation, codes, regulations and standards for the given work

1.2 Determine network elements requiring maintenance, and maintenance details from manufacturer's equipment manual

1.3 Notify the Network Operations Centre (NOC) of proposed maintenance schedule and maintenance details to minimise disruption to the network

1.4 Assess potential impact of proposed maintenance on customers and network, and plan for possible outage or deferral of maintenance

1.5 Obtain necessary tools, test equipment and resources to undertake maintenance

1.6 Produce a written schedule of planned routine maintenance

1.7 Negotiate schedules and access with the customer, and find out where equipment to be maintained is located on customer premises

1.8 Ascertain and record network stability to determine network performance

2. Undertake planned maintenance

2.1 Conduct routine maintenance tasks following work health and safety (WHS) and environmental requirements, and record results

2.2 Escalate unresolved faults according to established enterprise procedure

2.3 Test network equipment for required performance following routine maintenance

2.4 Check operation of associated network equipment to ensure the maintenance did not generate other faults or alarms

3. Report on routine maintenance and document results

3.1 Notify all relevant parties of results of the routine maintenance

3.2 Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance

3.3 Complete administrative tasks and recommend any changes as required by the enterprise quality assurance system

3.4 Notify NOC of job completion and obtain sign-off

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Obtain relevant legislation, codes, regulations and standards for the given work 
1.2 Determine network elements requiring maintenance, and maintenance details from manufacturer's equipment manual 
Notify the Network Operations Centre (NOC) of proposed maintenance schedule and maintenance details to minimise disruption to the network 
Assess potential impact of proposed maintenance on customers and network, and plan for possible outage or deferral of maintenance 
Obtain necessary tools, test equipment and resources to undertake maintenance 
Produce a written schedule of planned routine maintenance 
Negotiate schedules and access with the customer, and find out where equipment to be maintained is located on customer premises 
Ascertain and record network stability to determine network performance 
Conduct routine maintenance tasks following work health and safety (WHS) and environmental requirements, and record results 
Escalate unresolved faults according to established enterprise procedure 
Test network equipment for required performance following routine maintenance 
Check operation of associated network equipment to ensure the maintenance did not generate other faults or alarms 
Notify all relevant parties of results of the routine maintenance 
Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance 
Complete administrative tasks and recommend any changes as required by the enterprise quality assurance system 
Notify NOC of job completion and obtain sign-off 

Forms

Assessment Cover Sheet

ICTTEN412 - Undertake routine maintenance of the telecommunications network
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTTEN412 - Undertake routine maintenance of the telecommunications network

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: