Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

LGAEHRR402A Mapping and Delivery Guide
Respond to environmental health complaints

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency LGAEHRR402A - Respond to environmental health complaints
Description This unit covers the skills and knowledge required to respond to environmental health complaints and conduct preliminary investigations under direction and supervision.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Prerequisite Unit/s
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Contact complainant to gather and provide information
  • Notifications of environmental health issues are received and recorded.
  • Relevant legislation and council procedures for different types of complaints are identified and clarified with senior team members.
  • For designated complaints, complainant is contacted and relevant details are gathered and recorded.
  • Complaints procedures are explained to complainant and questions are answered or referred to team members for follow-up and advice.
       
Element: Plan preliminary investigation of complaints
  • Preliminary investigation activities are identified and planned in consultation with team members and according to council policy.
  • Data gathering, recording and reporting requirements are identified and relevant equipment and documentation are prepared.
  • Contingency plans for dealing with potential conflict are considered and discussed with senior team members.
       
Element: Conduct and report on preliminary investigations
  • Investigation is carried out efficiently and effectively according to council policy and advice from senior team members.
  • On-site discovery of issues beyond the authority of the investigator are referred to senior team members.
  • Data and information are collected and recorded.
  • Communications with community members are cordially conducted and potential conflicts managed effectively.
  • Report is prepared and submitted to the team for information or direction.
  • External authorities are notified, as required by council procedures.
  • Complainant is advised of outcome or referred to senior officers according to council policy.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the elements to the required performance level detailed in the performance criteria. The unit's skill and knowledge requirements must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

analyse complaints and select appropriate responses

conduct communication with complainants and community members efficiently and effectively, managing potential conflict effectively

plan and conduct preliminary investigations and data gathering efficiently and effectively

refer issues beyond the authority of the investigator to senior team members and notify external authorities as required

collect, record and report data and information according to council procedures.

Context of assessment

On the job or in a simulated work environment.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials, including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Competency must be demonstrated in all elements across a range of variables relevant to council's size, location and strategic plan.

Resource implications

Access to a workplace or simulated case study that provides the following resources:

copies of federal, state or local government legislation, including Health Acts and environmental protection

appropriate Australian standards

professional journals and reports

council policies, procedures and guidelines

relevant data sources

relevant authorities.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

conducting investigations according to council policy

using data gathering equipment, such as sound-level meters, sample containers and digital cameras

reading and interpreting a range of information, including legislation, codes, standards and policies relevant to the job role

communicating and liaising with professional practitioners

demonstrating clear, open communication and consultation with the community and stakeholders and managing stakeholder relationships using a range of communication techniques to assess their needs and expectations

achieving effective working relationships that demonstrate an ability to work collaboratively with people from diverse backgrounds

problem solving and conflict management

monitoring own work and adjusting to meet agreed standards and expectations

engaging in activities that promote own ongoing learning requirements, which may include maintaining current knowledge of legislation and common law

using technology relevant to the job/role, which may include the use of computers and other relevant office technology

record keeping

report writing.

Required Knowledge

common environmental health issues and their effect on the community and the environment

relevant environmental health legislation

relevant council policies and procedures

methods for data gathering and recording

conflict resolution strategies.

Hidden text

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Environmental health issues may include:

air, water or land pollution

pest or vector control

excessive noise

intensity of insects or pest animals

implications of seasonal conditions

stray animals

contaminated sites.

Relevant legislation and council procedures may include:

federal, state or territory and local government legislation, including the Health Act and Australian standards

professional journals and reports

environmental protection legislation

public and environmental health legislation

local government legislation

council policies, procedures and guidelines

strategic, business and management plans

local ordinances, laws and by-laws.

Data may include:

air, soil and water samples

noise level readings

dates and times of nuisance

degree of disturbance or annoyance

observation of:

pests or evidence of pests

insects

mould

rubbish

sharps

water

stray animals

pollution.

External authorities may include:

police and emergency services

environmental protection authority

water authorities

justice department

conservation authorities

industry

local government departments

community services

youth services

aged services.

Hidden text

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Notifications of environmental health issues are received and recorded. 
Relevant legislation and council procedures for different types of complaints are identified and clarified with senior team members. 
For designated complaints, complainant is contacted and relevant details are gathered and recorded. 
Complaints procedures are explained to complainant and questions are answered or referred to team members for follow-up and advice. 
Preliminary investigation activities are identified and planned in consultation with team members and according to council policy. 
Data gathering, recording and reporting requirements are identified and relevant equipment and documentation are prepared. 
Contingency plans for dealing with potential conflict are considered and discussed with senior team members. 
Investigation is carried out efficiently and effectively according to council policy and advice from senior team members. 
On-site discovery of issues beyond the authority of the investigator are referred to senior team members. 
Data and information are collected and recorded. 
Communications with community members are cordially conducted and potential conflicts managed effectively. 
Report is prepared and submitted to the team for information or direction. 
External authorities are notified, as required by council procedures. 
Complainant is advised of outcome or referred to senior officers according to council policy. 

Forms

Assessment Cover Sheet

LGAEHRR402A - Respond to environmental health complaints
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

LGAEHRR402A - Respond to environmental health complaints

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: