Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
LGAGCM705A Mapping and Delivery Guide
Manage and improve the organisation's processes
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | LGAGCM705A - Manage and improve the organisation's processes |
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Description | This unit covers the review, improvement and management of processes and projects by councils that deliver client services to the community and support the operations of the council itself. Essential to this unit is an understanding of the importance of project accountability and performance measurement as well as the need for quality control, accountability and responsibility for service outcomes. The management and driving of organisational change is a major focus of the unit.This unit does not address the actual implementation or ongoing management of a particular service or program.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations that provide the boundaries for the operation of councils is essential. The unique nature of councils, as a tier of government, directed by elected members and reflecting the needs of local communities must be appropriately reflected. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Determine community needs and service expectations |
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Element: Establish and implement performance measurement strategies |
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Element: Facilitate accountability for service outcomes |
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Element: Develop and implement change management processes |
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