Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
LGAPLEM410A Mapping and Delivery Guide
Provide service and information in preparing a development application
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | LGAPLEM410A - Provide service and information in preparing a development application |
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Description | This unit covers providing advice to home owners, developers and other prospective applicants who are in the process of preparing to submit a development application. The provision of high levels of customer service is central to the performance of this function. This unit also addresses the provision of efficient administrative support, including record keeping.The ability to listen, communicate effectively and provide clear and accurate advice about council and planning processes are essential. Understanding of the breadth and level of advice that can be provided within the council's operating procedures and the level of delegation of the officer is also required, together with a sound understanding of the procedures and service standards of the planning department.This unit, together with LGAPLEM408A and LGAPLEM409A , expand upon and replace LGAPLEM401B and LGAPLEM402B .No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Prerequisite Unit/s | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Interpret and distribute council information to applicants |
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Element: Assist potential applicants to articulate their needs |
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Element: Satisfy applicants' initial information needs |
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Element: Provide administrative support for the initial planning application process |
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