Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

LGAREGS302A Mapping and Delivery Guide
Operate and maintain council parking facilities

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency LGAREGS302A - Operate and maintain council parking facilities
Description This unit covers the operation and maintenance of facilities that support parking and traffic management.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Prerequisite Unit/s
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Collect and maintain records and information
  • Records and statistics are kept and monitored to identify service improvement standards.
  • Complaints, requests and comments are analysed to identify problems and areas of demand.
       
Element: Support day to day functions of local government officers (LGOs)
  • Activities of LGOs are coordinated to enable effective service delivery.
  • Prompt and appropriate responses are provided to problems, complaints and requests.
       
Element: Operate and maintain council equipment
  • Equipment is used effectively to support operational needs.
  • Organisational policies and procedures regarding maintenance of equipment are implemented.
  • Equipment is regularly checked and serviced or replaced when required.
       
Element: Provide quality service to customers
  • Customers and their needs are clearly identified.
  • Organisational policies and procedures are implemented and regularly reviewed for customer service improvements.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

Ability to operate equipment.

Knowledge of policies and procedures.

Analysis of complaints and problems.

Response to customers and LGOs' needs, complaints or problems.

Record keeping.

Knowledge of equipment management and procedures.

Context of assessment

On the job or in a simulated work environment.

Written or oral test.

Relationship to other units(prerequisite or co-requisite units)

Prerequisite units: nil.

Co-requisite units: nil.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence will need to be collected over time across a range of variables.

Resource implications

Access to a workplace or simulated environment that incorporates the equipment used in the parking and traffic management enforcement branch.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

knowledge of other impacting service providers, including police, engineers and emergency services.

Required Knowledge

relevant legislation

procedural guidelines

council structure and services

local knowledge.

Hidden text

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Range of activities and facilities may include:

car parks

information booths

special event coordination

school crossing support

duty office (emergency or other).

Equipment may include:

personal data entry computers

computers

telephone systems and radio communication

fleet vehicles and bicycles

uniforms

meters and voucher dispensing equipment.

Records may include:

data sheets

incident reports

file notes

maintenance sheets

requisition forms.

Hidden text

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Records and statistics are kept and monitored to identify service improvement standards. 
Complaints, requests and comments are analysed to identify problems and areas of demand. 
Activities of LGOs are coordinated to enable effective service delivery. 
Prompt and appropriate responses are provided to problems, complaints and requests. 
Equipment is used effectively to support operational needs. 
Organisational policies and procedures regarding maintenance of equipment are implemented. 
Equipment is regularly checked and serviced or replaced when required. 
Customers and their needs are clearly identified. 
Organisational policies and procedures are implemented and regularly reviewed for customer service improvements. 

Forms

Assessment Cover Sheet

LGAREGS302A - Operate and maintain council parking facilities
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

LGAREGS302A - Operate and maintain council parking facilities

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: