• MSACMC614A - Develop a communications strategy to support production

Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSACMC614A Mapping and Delivery Guide
Develop a communications strategy to support production

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency MSACMC614A - Develop a communications strategy to support production
Description This unit covers the knowledge and skills needed to develop and implement a communications strategy to support production in a competitive manufacturing environment.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application In a typical scenario, a person (who may be a manager, technical specialist or other person) is required to analyse a situation to determine the required communication strategies from a wide range of possibilities and then implement that strategy or modify an existing strategy.This unit primarily requires the application of skills associated with developing effective communication strategies. Problem solving, initiative and enterprise, and planning and organising are required to ensure communications are targeted and meet the needs of stakeholders. This unit also requires aspects of self management and learning to ensure improvement of own communication effectiveness.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Determine information needs of employees and manufacturing systems
  • Examine competitive manufacturing strategy and determine broad information framework
  • Examine the production process and its requirements and determine the information needs of production employees
  • Examine the maintenance strategy and determine the information needed by maintenance employees
  • Examine the office, logistics, sales, marketing and other areas supporting production and determine the information needs of employees
  • Discuss information used and desired with employees at all relevant levels, and involve team and other key personnel in strategy development to ensure awareness, learning and commitment
  • Examine control systems to determine their data needs
       
Element: Select communication strategy
  • Analyse required information flows
  • Determine access requirements by information users
  • Evaluate suitability of communication media for required information flows and access
  • Discuss possible strategy with relevant stakeholders
  • Select an appropriate strategy or strategies.
       
Element: Implement strategy
  • Develop list of what needs to be done
  • Determine resources required to implement strategy
  • Obtain authority for communication media to be developed
  • Monitor development of communication media and take appropriate corrective action as required
  • Deploy developed communication media
       
Element: Monitor ongoing situation
  • Determine relevant indicators for communication strategy
  • Monitor indicators
  • Re-evaluate communication needs on a regular basis
  • Make improvements to the communication strategy as appropriate.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment requirements

Assessment should aim to demonstrate that the person being assessed can develop a communication strategy which will meet the information needs of a competitive manufacturing organisation and its employees.

What are the specific resource requirements for this unit?

Access to a workplace implementing competitive manufacturing strategies is required. No other specific resources are required.

What critical aspects of evidence is required to demonstrate competency in this unit?

Evidence of developing/improving a communications strategy.

In what context should assessment occur?

Assessment will need to occur in a competitive manufacturing organisation and where the individual is responsible for the communication strategy or by case study.

Are there any other units which could or should be assessed with this unit or which relate directly to this unit?

This unit may be assessed concurrently with appropriate units

What method of assessment should apply?

Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the elements, Performance Criteria, skills and knowledge. A holistic approach should be taken to the assessment.

Assessors should gather sufficient, fair, valid, reliable, authentic and current evidence from a range of sources. Sources of evidence may include direct observation, reports from supervisors, peers and colleagues, project work, samples, organisation records and questioning. Assessment should not require language, literacy or numeracy skills beyond those required for the unit.

The assessee will have access to all techniques, procedures, information, resources and aids which would normally be available in the workplace.

The method of assessment should be discussed and agreed with the assessee prior to the commencement of the assessment.

What evidence is required for demonstration of consistent performance?

Evidence should be available from an extended period of time and may be historic if the person has been in this role for some time.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

negotiating

communication

team work

problem solving

planning and organising

Required knowledge

knowledge of communication media

communication needs of the organisation and its individuals

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive manufacturing

Competitive manufacturing is used to describe the range of systemic manufacturing practice concepts and approaches. It covers but is not limited to:

lean manufacturing

agile manufacturing

preventative and predictive maintenance approaches

monitoring and data gathering systems such as Systems control and data acquisition software (SCADA), enterprise resource planning systems (ERP), Manufacturing resource planning (MRP), and proprietary systems such as SAP

statistical process control systems, including six sigma and three sigma

Just In Time (JIT), kanban and other pull related manufacturing control systems

supply, value, and demand chain monitoring and analysis

other continuous improvement systems.

Competitive manufacturing should be interpreted so as to take into account the stage of implementation of competitive manufacturing approaches, the enterprise's size and work organisation, culture, regulatory environment and manufacturing sector.

Access requirements

Access requirements include:

occasional access

periodic access

continual access

visual/auditory/tactile access

online/hard copy access

specific location

many or generalised locations

Communication media

Communication media include:

manuals such as SOPs, OHS and training manuals

aide memoir

verbal

signage

instruction displays

tags, isolations/lockouts

permits to work/clearances

operator reporting

visual factory type displays

painted walkways

tools/keys/buttons with a specific feel

Stakeholders

Includes team members, personnel officers, industrial officers, union delegates, production management, human relations management, financial management, engineering/ technical personnel.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Examine competitive manufacturing strategy and determine broad information framework 
Examine the production process and its requirements and determine the information needs of production employees 
Examine the maintenance strategy and determine the information needed by maintenance employees 
Examine the office, logistics, sales, marketing and other areas supporting production and determine the information needs of employees 
Discuss information used and desired with employees at all relevant levels, and involve team and other key personnel in strategy development to ensure awareness, learning and commitment 
Examine control systems to determine their data needs 
Analyse required information flows 
Determine access requirements by information users 
Evaluate suitability of communication media for required information flows and access 
Discuss possible strategy with relevant stakeholders 
Select an appropriate strategy or strategies. 
Develop list of what needs to be done 
Determine resources required to implement strategy 
Obtain authority for communication media to be developed 
Monitor development of communication media and take appropriate corrective action as required 
Deploy developed communication media 
Determine relevant indicators for communication strategy 
Monitor indicators 
Re-evaluate communication needs on a regular basis 
Make improvements to the communication strategy as appropriate. 

Forms

Assessment Cover Sheet

MSACMC614A - Develop a communications strategy to support production
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

MSACMC614A - Develop a communications strategy to support production

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: