• MSACMG704A - Facilitate improvements in the internal value chain

Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSACMG704A Mapping and Delivery Guide
Facilitate improvements in the internal value chain

Version 1.0
Issue Date: March 2024


Qualification -
Unit of Competency MSACMG704A - Facilitate improvements in the internal value chain
Description This unit covers dealing with internal value chain members to improve the overall effectiveness of the value chain, so delivering greater value to the customer. This unit is about applying improvement practices which the team leader might have used within their own team to other teams within the value chain and covers areas where value stream issues impact on the overall ability of the organisation to continue to improve and offer better value to the customers.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to team leaders or people in equivalent positions who have contact with internal value chain members outside their own team and who are already familiar with competitive manufacturing, formal problem solving and root cause analysis, leading change, and reducing costs. Where this is not the case the following units can be completed to supply the necessary skills:MSACMS400A Implement a competitive manufacturing systemMSACMC411A Lead a competitive manufacturing team MCMT430A Improve cost factors in work practicesMSACMT280A Undertake root cause analysis.The unit applies to 'gate-to-gate' value chains. For skills associated with a source to destination value chains refer to MSACMG709A Facilitate improvements in the external value chain.This unit does not apply to mapping or managing value chains (refer to MSACMS601A Analyse and map a value chain and MSACMS602A Manage a value chain). Where previous improvements need to be evaluated refer to MSACMG705A Undertake a qualitative review of a process change and MSACMG703A Analyse process changes.This unit may also be applied to service organisations applying competitive manufacturing principles.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify opportunities for continued improvement
  • Identify past improvements which have been implemented but have not delivered intended benefits
  • Identify suggested improvements which have not yet been implemented
  • Discuss and identify with team members new improvement opportunities
  • Determine which of these improvements have been or may be restricted by other value chain members
  • Suggest possible factors causing this restriction
  • Select possible improvements for further study
       
Element: Study restrictions to further improvement with value stream member
  • Arrange meeting with suitable representatives of the value stream member
  • Outline the opportunities for improvement and any current or anticipated restrictions
  • Work with value stream representatives to determine root cause of restrictions
  • Work with value stream member to identify possible solutions to problem
  • Define outcomes from any proposed changes
       
Element: Develop a consensus approach to implementing improvements
  • Determine benefits/costs to value stream member from the proposed changes
  • Determine benefits/costs to own process from the proposed changes
  • Decide whether the proposed improvements will result in an valuable improvement to the end customer
  • Determine health, safety and environment (HSE) impacts as a result of the change
  • Agree on proposed change/program of changes with all key stakeholders
       
Element: Obtain required approvals
  • Draft a formal proposal for the proposed changes
  • Submit proposal for all required approvals from stakeholders
  • Modify proposal as required in liaison with all key stakeholders
  • Obtain sign off from process/system owner
       
Element: Measure and communicate gains
  • Agree indicators/metrics of success of proposed changes
  • Make arrangements to collect the necessary data
  • Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders
  • Agree the communication plan
  • Liaise with stakeholders to implement changes as agreed and approved
       
Element: Review change
  • Analyse results of change
  • Identify areas which have not met predicted outcome (positive or negative)
  • Determine cause of target not being met
  • Take appropriate action to improve the value chain
  • Take action to sustain improvement by standardising
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge required to:

facilitate improvements in the value chain.

In particular look for evidence of:

identifying value chain restrictions to further improvement

developing consensus solutions

jointly implementing and monitoring solutions.

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Manufacturing Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.

Assessment may be applied under project related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment may be in conjunction with assessment of other units of competency where required.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

decision making

prioritisation

communication at all levels

negotiation

situation analysis

root cause analysis

Required knowledge

competitive manufacturing principles

organisational goals and processes

continuous improvement and the workplace improvement processes and procedures

value chain members' processes

value chain mapping and analysis

approval processes within organisation

benefit/cost analysis methods

methods of determining the impact of a change

communication methods

customer perception of benefits

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Opportunities for continuous improvement

Opportunities for continuous improvement may be:

beyond those arising just from within the team and will usually be within the site (gate-to-gate) or at least the organisation

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

Health, safety and environment (HSE)

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on health, safety and environment

Change

Changes may:

be to plant, procedures or practice

arise from continuous improvement (or an improvement event/project

may have been intended to make an improvement or to implement new products, technology or systems

include the implementation of a change

Changes do not include an engineering review of a major capital expenditure or similar review

Presentation of information

Information may be presented:

in terms of graphs or other appropriate visual forms

Stakeholders

Stakeholders include:

work team members, value chain members as well as other stakeholders

Results of change

The change may have results in:

an initial improvement followed by a return to previous performance

a change which has resulted in continued improvement

continued detriment or other variations over time

Improvements

Improvements may:

be to process, plant, procedures or practice

include changes to ensure positive benefits are maintained

Changes which have not met target

Changes which have not met target may include:

those that fall short and those that exceed expectations

Appropriate action is to remove restrictions on those items which fell short, and make standard/further implement those which exceeded expectation

Sustaining improvement

Improvement may be sustained by including it in:

standard procedures and work instructions

standard practice

other relevant documents and practices

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify past improvements which have been implemented but have not delivered intended benefits 
Identify suggested improvements which have not yet been implemented 
Discuss and identify with team members new improvement opportunities 
Determine which of these improvements have been or may be restricted by other value chain members 
Suggest possible factors causing this restriction 
Select possible improvements for further study 
Arrange meeting with suitable representatives of the value stream member 
Outline the opportunities for improvement and any current or anticipated restrictions 
Work with value stream representatives to determine root cause of restrictions 
Work with value stream member to identify possible solutions to problem 
Define outcomes from any proposed changes 
Determine benefits/costs to value stream member from the proposed changes 
Determine benefits/costs to own process from the proposed changes 
Decide whether the proposed improvements will result in an valuable improvement to the end customer 
Determine health, safety and environment (HSE) impacts as a result of the change 
Agree on proposed change/program of changes with all key stakeholders 
Draft a formal proposal for the proposed changes 
Submit proposal for all required approvals from stakeholders 
Modify proposal as required in liaison with all key stakeholders 
Obtain sign off from process/system owner 
Agree indicators/metrics of success of proposed changes 
Make arrangements to collect the necessary data 
Make arrangements for the data to be analysed and presented in an agreed format to the agreed stakeholders 
Agree the communication plan 
Liaise with stakeholders to implement changes as agreed and approved 
Analyse results of change 
Identify areas which have not met predicted outcome (positive or negative) 
Determine cause of target not being met 
Take appropriate action to improve the value chain 
Take action to sustain improvement by standardising 

Forms

Assessment Cover Sheet

MSACMG704A - Facilitate improvements in the internal value chain
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

MSACMG704A - Facilitate improvements in the internal value chain

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: