The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge required to:

critically examine relationships within and between teams and to take action to improve them.

In particular look for evidence of:

identification of relationships/relationship maps

identification of sources of conflict/tension

consensus development of improvement plans

implementation of those plans and a rechecking of the subsequent relationships.

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Manufacturing Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.

Assessment may be applied under project related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment may be in conjunction with assessment of other units of competency where required.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Required skills

decision making

communication at all levels

negotiation

conflict resolution

situation analysis

Required knowledge

competitive manufacturing principles

organisational goals and processes

types of KPIs, their applications and limits

continuous improvement

communication methods

process mapping, communication and people interaction mapping

customer perception of benefits

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

Health, safety and environment (HSE)

All changes implemented are expected to be at least neutral, or preferably beneficial in their impact on health, safety and environment

Relationship between organisational teams

Organisational teams may include:

downstream customer teams

upstream supplier teams

support teams (maintenance, IT)

Relationship between teams includes:

the impact of teams on each others' work expressed in competitive manufacturing terms

Impacts covered could include:

supplier, customer and support team impacts on:

flow

pull

takt time

waste

Cooperation within teams

Cooperation within team may include:

assistance with problem solving

dealing with disruptions to flow

dealing with variations of flow level/volume

dealing with variations in quality/quantity/timeliness

Key performance indicators (KPIs)

KPIs may include:

reward systems

systems (formal and informal) which encourage some types of behaviour over others

Resistance to change

Resistance to change may be:

overt or covert

Stakeholders

Stakeholders include:

work team members, value chain members as well as other stakeholders

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace