Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MSL915001A Mapping and Delivery Guide
Provide information to customers
Version 1.0
Issue Date: March 2024
Qualification | - |
Unit of Competency | MSL915001A - Provide information to customers |
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Description | This unit of competency covers the ability to respond to both internal and external inquiries of a specialised technical nature. The advice and information requested will require the gathering of information, such as trend analysis, collection of data and samples, confirmation of validity of results, revision of plans or product advice additional to that on data sheets. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit of competency is applicable to technical assistants and officers in all industry sectors. All personnel that conduct sampling and testing are required to communicate appropriately with internal and external customers in order to respond effectively to requests of a specialised technical nature.Industry representatives have provided case studies to illustrate the practical application of this unit of competency and to show its relevance in a workplace setting. These can be found at the end of this unit of competency under the section 'This competency in practice'. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Assess the request for information and/or advice |
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Element: Prepare response |
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Element: Provide information and/or advice |
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Element: Record details of the request and response |
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