Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS403010A Mapping and Delivery Guide
Facilitate change in an organisation implementing competitive systems and practices

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency MSS403010A - Facilitate change in an organisation implementing competitive systems and practices
Description This unit of competency covers the skills and knowledge required by individuals responsible for facilitating change processes in an organisation implementing competitive operational practices.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit applies to people who facilitate the change process resulting from implementing one or more competitive systems or practices. This implementation may also be associated with other changes, such as the introduction of new products, processes or equipment. The unit will usually apply to people whose responsibility is at the team, area or section level rather than the whole organisation. The responsibility may be formally designated or be informal, as in mentoring and assisting fellow employees. This unit assumes that consultation and agreement on the implementation of the competitive systems and practices and other associated changes has already occurred and the nature and extent of the change has been agreed. This unit does not cover the negotiation of change in a formal industrial relations sense but does cover the skills needed to identify real or potential change implementation issues, including those that may need to be referred to formal consultation and/or dispute settlement procedures.This unit has a strong emphasis on planning, encouraging and facilitating in a changing environment within the organisation, including using appropriate communication, teamwork, problem solving, initiative and self-management.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Define nature and impact of change for designated area and processes
  • Identify the organisation’s aims and objectives for the competitive systems and practices techniques related to the change process
  • Identify opportunities for implementation of change within work area
  • Determine impacts of change for work area, including potential benefits and impacts on own work and work of fellow employees
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to:

identify the competitive systems and practices used in their own work

identify changes to their own work flowing from the implementation of the relevant competitive systems and practices

implement changes

know when and how to seek assistance with work changes

make suggestions for improvements.

Context of and specific resources for assessment

Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices.

Access may be required to:

workplace procedures and plans relevant to work area

specifications and documentation relating to planned, currently being implemented, or implemented changes to work processes and procedures relevant to the assessee

documentation and information in relation to production, waste, overheads and hazard control/management

reports from supervisors/managers

case studies and scenarios to assess responses to contingencies.

Method of assessment

A holistic approach should be taken to the assessment.

Competence in this unit may be assessed by using some combination of the following to generate evidence:

demonstration in the workplace

workplace projects

suitable simulation

case studies/scenarios (particularly for assessment of contingencies, improvement scenarios, and so on)

targeted questioning

reports from supervisors, peers and colleagues (third-party reports)

portfolio of evidence.

In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

Required skills include:

identifying the competitive operational practices being implemented in the organisation, including:

Just in Time (JIT) and kanban systems

preventative maintenance

5S housekeeping

continuous improvement processes (e.g. kaizen)

waste (muda) elimination

formal problem solving procedures (e.g. root cause analysis (RCA))

identifying other products, processes or equipment changes being implemented within area of responsibility

identifying the work and culture changes required for effective implementation of the competitive systems and practices being implemented and other products, processes or equipment changes

identifying organisation KPIs and contextualise for area of responsibility to determine successful change implementation

planning strategies for change implementation, including:

required communication with others

negotiations if any required with internal and external suppliers, customers and delegates

analysis of any skill gaps in self and others

required training

data collection

work organisation and procedure changes

risk identification and contingency measures

monitoring performance against KPIs and taking appropriate corrective action in the event of a non-conformance

identifying and communicating with sources of assistance if difficulty is experienced with changes

Required knowledge

Required knowledge includes:

features of common competitive operational practices, including:

JIT and kanban systems

preventative maintenance

5S housekeeping

continuous improvement processes (e.g. kaizen)

waste (muda) elimination

formal problem solving procedures (e.g. RCA)

health, safety and environment (HSE) principles and requirements for area of responsibility

change implementation contacts and procedures relevant to work area

employee assistance mechanisms in the organisation

processes to develop work plans, including consideration of timetable, KPIs, training needs, OHS implications, contingency plans and responsibilities (the work plan must be capable of being coherently communicated to others)

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Competitive systems and practices

Competitive systems and practices may include, but are not limited to:

lean operations

agile operations

preventative and predictive maintenance approaches

monitoring and data gathering systems, such as Systems Control and Data Acquisition (SCADA) software, Enterprise Resource Planning (ERP) systems, Materials Resource Planning (MRP) and proprietary systems

statistical process control systems, including six sigma and three sigma

JIT, kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree

Competitive systems and practices should be interpreted so as to take into account:

the stage of implementation of competitive systems and practices

the size of the enterprise

the work organisation, culture, regulatory environment and the industry sector

Team

Team may include:

work teams from all sections of an organisation, including production or other operational areas, maintenance, technical, administration/finance, and sales/marketing

Change

The philosophy of continual improvement is that every process can and should be continually evaluated and improved in terms of time required, resources used, resultant quality, and other aspects relevant to the process.

Superimposed on this is the concept of breakthrough change when a large change/improvement is made which can shift the direction or operation of the organisation. Once such breakthrough change is the introduction of competitive operational practices.

Work plan for change

The work plan for change covers the designated work area and may include, depending on the organisation and work area processes:

timetable

KPIs

training needs

OHS implications

contingency plans

responsibilities with team members and senior managers, engineers and other staff responsible for designing and/or implementing change

Issues and concerns

Issues and concerns may be communicated formally and informally and may include:

individual and group concerns

those expressed by and through industrial processes

Gathering and monitoring performance data

Performance data may be gathered and monitored:

manually by individual employees through charts, tally sheets or keypad/board entry

automatically through software, such as SCADA software, ERP systems, MRP and proprietary systems

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify the organisation’s aims and objectives for the competitive systems and practices techniques related to the change process 
Identify opportunities for implementation of change within work area 
Determine impacts of change for work area, including potential benefits and impacts on own work and work of fellow employees 

Forms

Assessment Cover Sheet

MSS403010A - Facilitate change in an organisation implementing competitive systems and practices
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

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Assessor name:

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Assessment Record Sheet

MSS403010A - Facilitate change in an organisation implementing competitive systems and practices

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

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